I made a video with animations on Storyline 360. When I see the preview on Storyline all works well but when I publish in a video (MP4), whether it is in low or high quality (video and sounds), in final there is a gap between sound et video that occures gradually.
I'd like to connect you with one of our support engineers so we can investigate what's happening when you publish to video. I opened a case on your behalf, so you should hear from our team soon via e-mail.
My teammate Jose emailed a private upload link to share your file for testing purposes, but I don't see that you've replied.
If you don't see it in your inbox, try checking your email's spam folders or filters, and add support@articulate.com as a safe sender. I'm happy to try sending it again if needed!
4 Replies
Hi, Evelyne.
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate what's happening when you publish to video. I opened a case on your behalf, so you should hear from our team soon via e-mail.
Hi Maria,
Thank you, I'm waiting from your team!
Evelyne
Hello Evelyne!
My teammate Jose emailed a private upload link to share your file for testing purposes, but I don't see that you've replied.
If you don't see it in your inbox, try checking your email's spam folders or filters, and add support@articulate.com as a safe sender. I'm happy to try sending it again if needed!
Hi Becca,
Thank you for your answer. I m replying now at Jose.
Thank you for your support.
Evelyne