I hope someone can help me with this. I've found that there is a border gap between the perimeter of the slide and the player in Articulate 360, when the player is scaled to fill the browser window. I've attached a png to show what I mean.
In Storyline 2, there was no seam between the slide and the player when I chose to create custom CC on the slide. In Storyline 360, there is a persistent gap between the CC rectangle on the slide and the player.
Thanks for reaching out here! I'm sorry you've run into this issue, and it's something we have reported to our team to investigate further.
It does appear that it's specific to scaling the player and using the HTML5 output. Could you look at using the Flash output and/or locking the player at its optimal size?
I’ll let you know as soon as we have an update on this issue!
Thanks, Leslie. The unwanted slide perimeter line problem is not one I encountered in Storyline 2. Below is an image of the difference between Storyline 360 & Storyline 2.
Thanks Tracey for the additional examples. I'm going to share that the workaround isn't behaving as expected with my team. I'm really sorry it's still causing you such problems and we'll update you here once we've got info to share!
We released an update for Storyline 360 this AM, which fixed an issue where white lines could appear around slides and the logo might be blurry when a course scaled to fill the browser window.
Take a look at the details here to install the latest update.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Note: This fix is available for Storyline 360 and will be included in the next update/release of Storyline 3 - date TBD. We'll share information here once that's available.
8 Replies
Hi Tracey,
Thanks for reaching out here! I'm sorry you've run into this issue, and it's something we have reported to our team to investigate further.
It does appear that it's specific to scaling the player and using the HTML5 output. Could you look at using the Flash output and/or locking the player at its optimal size?
I’ll let you know as soon as we have an update on this issue!
Hi Ashley,
Thank you for responding!
Using the Flash output and locking the player reduces the border gap, but does not eliminate it entirely (image of the perimeter line below).
However, my client definitely wants the player scaled to fill the browser window, so this partial solution will not work, unfortunately.
It was worth a shot Tracy. Sorry to hear that will not work for you.
I can see where Ashley has added your voice to our report as we are tracking user impact and working to best prioritize our issues.
As she mentioned, we will update when we can.
Thanks, Leslie. The unwanted slide perimeter line problem is not one I encountered in Storyline 2. Below is an image of the difference between Storyline 360 & Storyline 2.
Thanks Tracey for the additional examples. I'm going to share that the workaround isn't behaving as expected with my team. I'm really sorry it's still causing you such problems and we'll update you here once we've got info to share!
Thanks, Ashley!
Hi Tracy,
We released an update for Storyline 360 this AM, which fixed an issue where white lines could appear around slides and the logo might be blurry when a course scaled to fill the browser window.
Take a look at the details here to install the latest update.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Note: This fix is available for Storyline 360 and will be included in the next update/release of Storyline 3 - date TBD. We'll share information here once that's available.
Hi Ashley,
I got the update this morning--thank you!
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