SL 3 publishes with gap between slide and player

Nov 02, 2018

Hi everyone,  

I've just downloaded the SL3 trial to a Windows 10 environment.  I opened, upgraded and published a former SL2 file, but now when it plays, a small border/gap has appeared between the player and the slide (see attached).  

  • The slide size is 1024 x 576.
  • I've published to Flash/HTML5.
  • Display is set to 100%.
  • Screen resolution is 1920 x 1080.

Is there a setting I need to adjust to remove the gap?  Any insight would be greatly appreciated.  


5 Replies
Ashley Terwilliger-Pollard

Hi Paula, and welcome to the E-Learning Heroes community!

We're glad you're here, but I'm sorry you've hit this snag with Storyline 3! It's something our team is looking into and are testing, so I'll let you know here as soon as I have more info on it. 

Sorry again for all the trouble, but please let me know if there is anything else I can help with during your trial or after. 

Leslie McKerchie

Hello Paula and Paul,

Great news!  We just released another update for Storyline 3 and included a few essential fixes that you'll see in the release notes here

The item you'll be interested in is:

Fixed: White lines or borders could appear around slides in published content.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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