I am using a number of GIF files in my current course and everytime I try to preview a screen I get the Articulate Storyline Error Report. I also get this if I try to preview a scene (with a GIF in it) and a course. In attempting to publish the course to Review I also get the same error. Essentially it means that my course is broken unless I remove the GIFs.
Can I ask if this issue happens with all GIF's or specific ones?
Have you checked that your network endpoints have been enabled?
I'd be happy to take a closer look at your file if you're comfortable sharing it with our team. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.
27 Replies
Get random gif's freezing Storyline still. It takes 2-3 run throughs for it to stop freezing per gif I add.
Hi Kroy,
Thanks for reaching out!
I'd be happy to take a closer look at your file if you're comfortable sharing it with our team. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.