Glitchy Videos/Audio

I am using Articulate Storyline 360. I have a course that includes basic slides with text/audio and some slides with videos.  I've just uploaded the videos from a file on my computer.  They are mp4 videos.  When I preview the course, everything is great.  However, now that I've published it, the videos are very glitchy.  Sometimes they cut off a bit of the audio in the beginning, sometimes they don't play the audio at all, and sometimes I can run through the course and the video that DIDN'T work before, works just fine.  Does anyone have any ideas for me?  I don't think attaching my .story file would help because, like I said, sometimes the videos work and sometimes they don't.  And this only happens after I've published it.  (I've published it for WEB.)  Help is appreciated!  :)

3 Replies
Alyssa Gomez

Hello Bronwyn!

Sorry you're having audio trouble--I can try and help you nail this down. 

First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.15.15453.0 in the bottom-right corner. 

You mentioned that this problem only happens after you have published the content to Web. Where have you hosted the published output before testing it? Does this problem happen in all web browsers, or certain browsers in particular?