Gray intro screen on published Storyline 3 courses

Jan 10, 2020

Hoping you can help:

When publishing for LMS, using either HTML5 only or HTML5 with Flash backup, a gray screen is showing. It shows when the course is uploaded to our LMS, not when previewing within the Storyline tool.

See attached screenshot.

It's very strange because this has not happened with SL2 or SL 360.

Thank you for your input.

9 Replies
Carol Mealy

Here's an update:

There was a music clip that auto played on screen load and there was also a set of headshots that transitioned onto the screen at different timelines....I took the music clip off and the headshots, and voila! worked fine when I republished and placed the new files on our test environment.

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