When publishing for LMS, using either HTML5 only or HTML5 with Flash backup, a gray screen is showing. It shows when the course is uploaded to our LMS, not when previewing within the Storyline tool.
See attached screenshot.
It's very strange because this has not happened with SL2 or SL 360.
That does seem odd! I'm curious to see if you have your Browser Settings set to Launch player in a new window. Here's what that would look like.
Are you seeing this with any other courses in your LMS? I haven't heard of an LMS displaying courses with this type of screen, but that could possibly be an LMS setting.
There was a music clip that auto played on screen load and there was also a set of headshots that transitioned onto the screen at different timelines....I took the music clip off and the headshots, and voila!.....it worked fine when I republished and placed the new files on our test environment.
It's hard to nail down the reasoning without testing the file. Do you mind sharing the file with me? You can do so by using the "Add Attachment" button in this discussion.
9 Replies
Hi Carol!
That does seem odd! I'm curious to see if you have your Browser Settings set to Launch player in a new window. Here's what that would look like.
Are you seeing this with any other courses in your LMS? I haven't heard of an LMS displaying courses with this type of screen, but that could possibly be an LMS setting.
Hi,
Thank you for your quick response.
Here's a screenshot of the player settings in this course.
[image: image.png]
The odd thing is...I tested this on Scorm Cloud, and the gray screen does
not show...the splash page shows, which is correct.
Also, when I tested in IE, the gray screen does not show either!
Very strange....any idea of why this could be happening?
Here's an update:
There was a music clip that auto played on screen load and there was also a set of headshots that transitioned onto the screen at different timelines....I took the music clip off and the headshots, and voila!.....it worked fine when I republished and placed the new files on our test environment.
Another question:
If possible, can you provide the reasoning behind why having a video on the first screen of a Storyline course would cause the gray screen to appear?
Hi Carol!
Thanks for sharing all of these details!
It's hard to nail down the reasoning without testing the file. Do you mind sharing the file with me? You can do so by using the "Add Attachment" button in this discussion.
Can I email directly, without posting to this forum?
Hi Carol,
Absolutely. You can share it privately to Lauren by uploading it here.
I uploaded the .story file via the link you shared. Thank you for your help
with this.
Carol Mealy
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