Gray screen with play button on LMS version of videos

Apr 15, 2021

Hello,

I'm using SL3 to create SCORM compliant videos, both by importing an existing mp4 file, and by creating from scratch using the screen record function in SL. Both of these, when published to LMS in HTML5 format, are starting with a gray screen with a play button in my PC browser. I have the Video Option "Show Video Controls" set to "Below Video", which I thought would control this, but it is not. Is there a setting that I am supposed to set to have the video display instead of the gray screen when it's launched?

Also, when the video created using screen record plays, it is sized larger than my browser window, and I have to scroll down to see the bottom of the screen and the play/pause buttons. Is there a way to adjust that so that it fills only my browser window?

Thank you,

Audrey

3 Replies

Becca Levan

3 years ago04/16/21 at 4:23 pm (UTC)

Hi Audrey!

Great call on opening a case with us—and I see Matthew has replied with additional info!

Feel free to respond to Matthew's email if you have any other questions so we can keep the conversation going in your case and have all the info in one place!

3 years ago04/16/21 at 4:27 pm (UTC)

Thank you for your reply Matthew. I applied the update to SL, but I still get the gray screen in Chrome. I found that not everyone in my organization gets the screen, which is probably because the browser settings are different for some people. If there is an update coming to fix the issue in Microsoft Edge?

Thanks,
Audrey

Lauren Connelly
Staff

3 years ago04/19/21 at 1:37 pm (UTC)

Hello Audrey!

After taking a look at your case, I've noticed that the auto-play browser settings are getting in the way! We don't currently have a way in Storyline 360 to control the auto-play settings in a browser. If we hear that Microsoft is changing this setting in Edge, we'll let you know!