Guide user through inputting data online

Good morning all,

I'm in workforce development. The State requires our customers to register with their site as a requirement for receiving unemployment benefits. With a room full of users at varying levels of computer skills, our orientation staff (usually only two people) is challenged to provide support to all of them. To put it bluntly, it's kind of like herding goldfish.

I'm interested in creating a Story where a website is inserted in the Storyline file and by using layers (?) I'd like to add on screen pop-ups with audio instructing the user/learner on the steps they must take as they complete the registration process. I'd like the customer to be able to enter their information in real time during the learning.

I've created a couple of slides, and when I preview it's fine, but when I publish and play the layers don't appear (or they could be hidden "under" the web page). Is there a way to work around this?

If not, I remember that years ago I had done a .html form log-in that would send the inputted information provided by the user to complete the form fields on another site. Could this be done in Storyline? It's definitely an option "B", but a possibility.

Any help or insight would be greatly appreciated.