Having trouble outputting a Storyline 2 file...

Hi Ant

it's a huge file at 236 MB do you have lots of video/audio in it?

Have you got previously versions of it and are those sizes around the same?

It has 6 x 30 second videos - could that be the issue??

Hi Ant

not sure.  I am creating a module at the moment with 41 slides, 1 x 3.5min video and lots of layers and its only 147MB.

Just wondering if you create a new project file and import your slides into that and see if it makes a difference.

Thanks for the tip, just tried that and am getting the 'I'm sorry something went wrong message'

It is a big file, but that'#s the nature of embedding video right? 

Check out these links

Erratic behaviour SL2
https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2

Repair SL2
https://www.articulate.com/support/storyline-2/how-to-repair-articulate-storyline-sl2

Thanks for the links - I tried clearing the registry and reinstalling the software but unfortunately I am still getting the same issue.

Any one else have any ideas?

Quick update, I've just tried to publish this again on my 2nd machine and it works fine! 

Very strange, I will check tomorrow and report back if I have any update - thanks again for your help earlier Wendy!!

Thanks for continuing to update Ant!

Wow Ant very strange - but glad you got that monster published ;-)

So I checked the computer on which I was having the issue,  thought the issue maybe that there wasn't enough space to store the published file - but this is not the case (I had 355GB free!!)

So would still be really keen to get another opinion. Would it make any difference that I'm using a trial version of Articulate Storyline 2 on the machine that encountered the issue?

It shouldn't. Might still be an installation issue... Odd

Hi Ant

i know you said you checked HD space but what about the other specs SL needs.  Is there a difference in the two computers you are running it on?

Hello Ant!

The trial version is the same as the purchased version, so that should not make a difference. Have you tried running the repair of Storyline?

Hi Ant,

The trial version is a full version of the software, so that shouldn't impact it. As Wendy mentioned you'll want to check into all the elements here in terms of system requirements and since you already did the repair it's also worth confirming that you're following these guidelines for working with project files. 

There are different specs, but both are relatively new, high specced PC's - so there's no reason for one of these to not function. I will record a video to show you all the issue.

Yes I have done this, no luck! 

Hello Ant,

Thanks for the update. If you continue to have issues, you could always submit a support case.

Thanks Emily