HELP! Bizarre behavior in video published in html 5

Mar 22, 2013

HI guys, we need a solution quick. We published a lesson for viewing in HTML 5. We have no idea of what is happening.  Here is the situation.

We have a slide with 3 hotspots. Upon clicking a hotspot, a layer with a video (with its playbar) is displayed automatically. That plays fine.  BUT!!!!!!!!!!, if we leave that screen and return, click the same hotspot to view the layer with the video, the video DOES NOT start automatically as it should. Instead, we have to press the big play icon in the middle of the video. THAT is NOT the worst part. The worst part is once the video starts playing, the pause button on the playbar DOES not work, thus the video keeps playing. If we close the layer, the video stops as it should, but upon openng the layer again, the video either does not start or keeps playing from where it left off AND WE CANNOT STOP the video using the playbar.

urghhh?!! suggestions? Bug? Need help ASAP.


4 Replies
Christine Hendrickson

Aww, drat. Sorry to hear that!

Would you like to go ahead and send the file over to us? Hopefully we'll be able to take a quick look and see what's going on.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks, Renee!

This discussion is closed. You can start a new discussion or contact Articulate Support.