Help - Files corrupted and won't open!

Jul 26, 2019

Steve mitchell
By Steve mitchell

Hi, I get this message when trying to open file:

And this when I try and import to anew file:

Help, help help!

2 Replies
Ren Gomez
almost 5 years ago07/29/19 at 4:06 pm (UTC)

Hi Steve,

Sorry to hear you’ve hit this roadblock! To help get you up and running quickly, I’ve opened a support case on your behalf and will e-mail you a link to directly upload your .story file for one of our support engineers to take a look into why this is happening.

In the meantime, here are some useful tips that will help reduce the risk of corruption. It covers working locally instead of a network drive, versioning, and backing up your files. No worries Steve, we'll get to the bottom of this!

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