Help for: CC on pop-ups all display at once unless user has CC "on" before entering page/slide

Aug 25, 2021


For closed captions (CC) , we've found that if the learner/user does not learner click the CC button that we've coded (to display cc) before moving to the page/slide, the CCs for not only the base layer, but also for the pop-up layers will display all at the same time (or more than one will display, overlapping the base cc).

(We saw a slightly similar post here, but more complex involving video, but that post did not present a solution.)

Via testing, it's seems that the CC will perform correctly as coded if the user/learner has already turned the CC "on" before entering the page/slide.

Is this possibly a bug or requirement for pop-up layers to function normally? (That the user must have CC "on" before moving to the page/slide)


1 Reply
Lauren Connelly

Hello Diane!

That doesn't sound right! We're happy to help find the fix. Can you share your project with us so that we can determine if this is a bug? You can share the .story file publicly in this discussion or privately in a support case. We'll let you know as soon as we receive the file and begin troubleshooting.