Help needed: Making a StoryLine SCORM file readable by a Screen Reader


I want to start this by saying I've read the following resources about this issue:

  • Forum discussions on this site
  • The section 508 Compliance help page on this website

I'm having trouble getting a screen reader to read the content of my Storyline Course. To see if the problem was functionality in my course, I created a one-slide test file which contains a character, a rectangle, a text box, and a button. All objects have alt text and the check box for accessibility is enabled.

I published the course in SCORM 1.2 format and uploaded it to Canvas, which hosts our content. When I view the module, everything looks right and works perfectly with a mouse, but nothing is read by the two screen readers I have tried: NVDA and the Built-in Windows Narrator.

I can press the tab key to cycle through the objects on the slide but all I hear is "Tab, Tab, Tab". Even using the Screen Reader's command to read the object, I still get nothing. I tested using the latest version of Chrome as well as the latest version of Microsoft Edge browser.

I'm attaching the zip file in SCORM format. Can someone please help me figure this out? ADA compliance is very important to me and I need to know that there's a way to make this work for visually-impaired learners.

Thanks for any advice.


15 Replies
Christie Pollick

Hi, Josh -- Thanks for reaching out and sorry for your difficulties! Perhaps it would be best if you were to work with our Support Engineers directly so they are able to provide additional technical insights. Please use this form to submit your case, and rather than share the published output folder as above, it would be most helpful if you could share the .story or source file. :)

Alyssa Gomez

Hi there D M, 

The support engineer on this case was able to reproduce the issue that Josh described and unfortunately was not able to determine a workaround. The issue is now in the hands of our Quality Assurance team. I cannot offer a time frame for when or if this issue will be resolved, but I will certainly post updates here as they become available!

Leslie McKerchie

Hello Carmelo - I took a look and it seems that this issue is still open and in the hands of our QA Team.

Are you utilizing Storyline 2 with Windows 10, IE, and JAWS? You can see our tech specs here.

I will update to reflect users impacted and this thread is attached for update when applicable as well.