Help! Scene not working

May 26, 2022

The attached scene only works half the time.  What have I done to create this issue?  Help!  This makes no sense to me why it only works half the time. 

While viewing disregard the female voice not working, it plays during the full course.  Is there a better way to do this scene so there aren't any issues?

6 Replies
Tom Kuhlmann

I just ran through it and the file is working fine for me. Since it's intermittent, it's hard for me to diagnose. It could be that the browser is hanging onto something or there is some sort of conflict in the triggers and it comes up because there's a delay in the way the file is being read. 

What I'd do is a screencast and record going through it and it working properly and then try to get a screencast from someone who has some issues. Then connect with our support team so they can SEE the issue. Otherwise, if they test it like I did, they won't be able to replicate it.