Help! slides lost

Jan 28, 2014

I jsut spent all day building a course in Storyline. I saved the file with great frequency. I was working on a question bank, when I gor an error, and storykline threatened to close. I saved the file again and exited. When I reopened the file, all that was in it was the question bank. I had lost 9 scenes.

Are they recoverable? The file I based this couse on is 14 mb. This file shows 22 mb and contains exactly the same amount of quiz questions as the original. Why is the course showing a larger file size, but not showing any slides. This is very upsetting if i have to rebuild the whole course from the draft again. I will have to redo several hours of work.

3 Replies
Christine Hendrickson

Hi Laura,

Sorry to hear about this - hopefully we can find out what happened and if we can recover those slides.

First, have you saved the file again since this happened?

If not, try opening a new, blank project file and see if you are able to import the slides:

Importing from Another Storyline Project -E-Learning Heroes

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the issue is with corruption, hopefully the import method will work for you. If, however, you try to import and the slides/scenes are still missing, it'd be a good idea to make sure you're opening the project file locally. 

Let me know if you have any luck with this.


Laura Moats

I rebuilt the lesson last night. Fortunately, I had a copy that had about half of the revised slides, and I was able to pull the question bank in from the corrupted version. I think the software was corrupted. I uninstalled it and reinstalled it, and I haven't had any problems with the question bank so far. Thank you.

Christine Hendrickson

Hi Laura!

I'm terribly sorry for all the extra work, Laura. I'm happy to hear that you have had better luck and I'm very glad you had a copy to work with.

It might be a good idea, if you're not already doing so, to stop and save a backup of the file - just in case something like this happens again. Hopefully that won't be the case at all, but couldn't hurt to be safe.



This discussion is closed. You can start a new discussion or contact Articulate Support.