Help! - Storyline Templates Broken... Jun 14, 2012 By Bruce Graham As above... Any ideas what causes this to happen? Been fine all afternoon, and am now unable to do anything with the Templates tab... I have rebooted and just get this. Bruce PS - I have Platinum support and no idea how to use it
Annie Jean almost 12 years ago06/14/12 at 9:00 am (UTC) Hi Bruce, Look back in the email you received with your registration key, there is a link in it for you Platinum plan... and it is worth it, I can tell. Have a nice day! Annie For the bug... no idea! could this have to do with the other forum ?? hope you understand!
Bruce Graham Author almost 12 years ago06/14/12 at 9:03 am (UTC) Thanks Annie. Not implemented the other forum yet - so probably not! Thanks Bruce
Phil Mayor Hero almost 12 years ago06/14/12 at 9:26 am (UTC) Other forum? this is getting like the secret handshake brigade
Bruce Graham Author almost 12 years ago06/14/12 at 9:29 am (UTC) Phil Mayor said: Other forum? this is getting like the secret handshake brigade You would know if you could be bothered to go to work Bruce
Phil Mayor Hero almost 12 years ago06/14/12 at 9:36 am (UTC) LOL Really dont think I have been invited to this party!
Bruce Graham Author almost 12 years ago06/14/12 at 10:40 am (UTC) Somewhat annoyingly, doing a complete system cleanup AND reinstalling Storyline has not cured this. Awaiting my email from Support Bruce
Dave Fulle almost 12 years ago06/14/12 at 11:31 am (UTC) I have seen this and I had to remove the template and reinstall it for it to work. This also meant deleting the page that this template was originally on. I'm not sure if this is the technical fix, but it worked for me a few weeks ago.
Bruce Graham Author almost 12 years ago06/14/12 at 11:35 am (UTC) Thanks for the glimmer of hope Dave. I would not know where to start with this, so may point support to your comments when they come back to me. Thanks again. Bruce
8 Replies
Hi Bruce,
Look back in the email you received with your registration key, there is a link in it for you Platinum plan... and it is worth it, I can tell.
Have a nice day!
Annie
For the bug... no idea! could this have to do with the other forum ?? hope you understand!
Thanks Annie.
Not implemented the other forum yet - so probably not!
Thanks
Bruce
Other forum? this is getting like the secret handshake brigade
You would know if you could be bothered to go to work
Bruce
LOL
Really dont think I have been invited to this party!
Somewhat annoyingly, doing a complete system cleanup AND reinstalling Storyline has not cured this.
Awaiting my email from Support
Bruce
I have seen this and I had to remove the template and reinstall it for it to work. This also meant deleting the page that this template was originally on. I'm not sure if this is the technical fix, but it worked for me a few weeks ago.
Thanks for the glimmer of hope Dave.
I would not know where to start with this, so may point support to your comments when they come back to me.
Thanks again.
Bruce
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