I have an issue with Articulate 360. I'm using hotspots on a lightbox slide that triggers show layers when hovered over. When I preview "slide " or " scene" it works fine. When I preview "Entire Project " or publish project the hover feature doesn't work.
I've attached the .story file. Click on the Help tab to trigger lightbox slide.
We're still seeing this issue in Storyline 3, but the fix should be released when the next update rolls out. We'll keep you posted on that here in this thread, so you're in the right place!
My bandage solution was to replace the hotspot with a text box (filled with blank spaces such as this: ), within that I applied a 'Hover' layer to the blank text box, and placed the content I wanted to appear within that state.
This has worked without fail for me, but I cannot copy and paste it out to other slides.
Sorry Josh - my issue is slightly different as I'm not using hotspots but rather button sets. And when the hover event is applied for one button in the button set, it doesn't work correctly for me. Sorry for the confusion! If you have a fix for buttons, I'd be keen to hear it :) Thanks!
Hi Alyssa, it is probably the same bug. I'm experiencing the same issues like Lou and Karen with lightboxes. As long as I only use the hover state of a button/element, everything is working fine. But as soon as I add a trigger to a button/element (show layer when hover over) things got screwed up and the button hover state as well as the trigger (show layer when hover over) are not working anymore and flashes only briefly. When removing the hover triggers, hover states of the buttons are working.
Thanks for that sample file, Nico. It looks like this bug is affecting buttons as well as hotspots. I'll be sure to add these details to our bug report, and we'll let you know as soon as the fix is released!
Oh no Kim! Are you on the latest update? The original issue posted here was updated by Alyssa here in case you missed it.
If you are on the latest update and experiencing an issue, please share your .story file and the details of what you are seeing so that we can take a closer look.
Yes I assume I am on the latest version, I am using Articulate 360 and it is not indicating that there are any updates to do.
I have tried it in flash/htlm5 and html5/flash and get the same issue either way. Have tried it in Review in Edge and Chrome and have the same issue either way. Have tried publishing it to our LMS (flash/html5) and get the same issue.
It is fine in preview mode in storyline.
Attached is the story file (in its entirety). It is happening on slide 6.6 Search for an Asset. When you get to layer "Hover over classifications" it just jumps back to the beginning of the slide.
Hope you can help!
Many thanks
Kim
Kim Smith
Training and Documentation Analyst
Business Solutions & Technology
Trustpower
T 07 572 9888 extension 4864
M 021 903 578
E kim.smith@trustpower.co.nz Trustpower Limited, Private Bag 12023, Tauranga Mail Centre 3143
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looks like you have replied via email and unfortunately any attachments won't show up here in the forum. If you click 'view' in the email and then come into the post and use the grey 'add attachment' button at the bottom of the post to upload.
Your email signature has also displayed so you may want to edit the post to remove those details.
Yes I assume I am on the latest version, I am using Articulate 360 and it is not indicating that there are any updates to do.
I have tried it in flash/htlm5 and html5/flash and get the same issue either way. Have tried it in Review in Edge and Chrome and have the same issue either way. Have tried publishing it to our LMS (flash/html5) and get the same issue.
It is fine in preview mode in storyline.
Attached is the story file (in its entirety). It is happening on slide 6.6 Search for an Asset. When you get to layer "Hover over classifications" it just jumps back to the beginning of the slide.
Looks like you're still replying via e-mail, so I'm not seeing your attachment.
Please click 'View' in the e-mail to pop over to the forums. Use the 'Add Attachment' option in the bottom of the Reply window.
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on the triggers for the hover over you have the checkbox (restore on mouse leave) selected. Remove that tick on that layer and the following one and it's working as expected. That's as far as I tested :-)
Hey everybody! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where hotspots on Lightbox slides to trigger a layer "when mouse hovers over" did not work correctly.
Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!
42 Replies
This post was removed by the author
I'm having the same issue, only in Storyline 3 (hover events are not working on lightbox slides when they are set to trigger a layer).
I noticed Alyssa that you posted that there's an update fix for Storyline 360 - is there a similar fix for Storyline 3, and if so, how do I access it?
Thanks in advance!
Karen
Hi Karen,
We're still seeing this issue in Storyline 3, but the fix should be released when the next update rolls out. We'll keep you posted on that here in this thread, so you're in the right place!
Hi Karen,
My bandage solution was to replace the hotspot with a text box (filled with blank spaces such as this: ), within that I applied a 'Hover' layer to the blank text box, and placed the content I wanted to appear within that state.
This has worked without fail for me, but I cannot copy and paste it out to other slides.
I hope this helps you!
Best,
Josh
Sorry Josh - my issue is slightly different as I'm not using hotspots but rather button sets. And when the hover event is applied for one button in the button set, it doesn't work correctly for me. Sorry for the confusion! If you have a fix for buttons, I'd be keen to hear it :) Thanks!
No worries, Karen. Maybe start another thread to help in trouble shooting this problem.
I haven't come across this issue for buttons, but I'd be willing to look at the file and see if I can root out the problem.
Hi Karen,
It sounds like the trouble you're seeing is different than the bug I mentioned earlier. Do you have a sample file I can take a look at?
Hi Alyssa, it is probably the same bug. I'm experiencing the same issues like Lou and Karen with lightboxes. As long as I only use the hover state of a button/element, everything is working fine. But as soon as I add a trigger to a button/element (show layer when hover over) things got screwed up and the button hover state as well as the trigger (show layer when hover over) are not working anymore and flashes only briefly.
When removing the hover triggers, hover states of the buttons are working.
Please find a lightbox example attached.
Thanks for that sample file, Nico. It looks like this bug is affecting buttons as well as hotspots. I'll be sure to add these details to our bug report, and we'll let you know as soon as the fix is released!
Hi - I'm still having this issue with Storyline/Articulate 360.
Oh no Kim! Are you on the latest update? The original issue posted here was updated by Alyssa here in case you missed it.
If you are on the latest update and experiencing an issue, please share your .story file and the details of what you are seeing so that we can take a closer look.
Hi there
Thanks for your reply.
Yes I assume I am on the latest version, I am using Articulate 360 and it is not indicating that there are any updates to do.
I have tried it in flash/htlm5 and html5/flash and get the same issue either way. Have tried it in Review in Edge and Chrome and have the same issue either way. Have tried publishing it to our LMS (flash/html5) and get the same issue.
It is fine in preview mode in storyline.
Attached is the story file (in its entirety). It is happening on slide 6.6 Search for an Asset. When you get to layer "Hover over classifications" it just jumps back to the beginning of the slide.
Hope you can help!
Many thanks
Kim
Kim Smith
Training and Documentation Analyst
Business Solutions & Technology
Trustpower
T 07 572 9888 extension 4864
M 021 903 578
E kim.smith@trustpower.co.nz
Trustpower Limited, Private Bag 12023, Tauranga Mail Centre 3143
www.trustpower.co.nz
------------------------------------------------------------------------------------
The contents of this email and any attachments are confidential and may be privileged. If you are not the intended recipient, you may not use, copy or disclose this email or its attachments. Please notify the sender immediately by e-mail if you have received this e-mail in error and delete both emails from your system. It is your responsibility to check this email and any attachments for viruses or other harmful code before opening or sending on. Trustpower Limited and its subsidiaries (collectively, Trustpower) accepts no responsibility for any such virus or any effects of a virus on your systems or data. Trustpower does not endorse anything in this email that is not related to its official business.
Please think of the environment before printing this email.
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Hi Kim
looks like you have replied via email and unfortunately any attachments won't show up here in the forum. If you click 'view' in the email and then come into the post and use the grey 'add attachment' button at the bottom of the post to upload.
Your email signature has also displayed so you may want to edit the post to remove those details.
Hi there
Thanks for your reply.
Yes I assume I am on the latest version, I am using Articulate 360 and it is not indicating that there are any updates to do.
I have tried it in flash/htlm5 and html5/flash and get the same issue either way. Have tried it in Review in Edge and Chrome and have the same issue either way. Have tried publishing it to our LMS (flash/html5) and get the same issue.
It is fine in preview mode in storyline.
Attached is the story file (in its entirety). It is happening on slide 6.6 Search for an Asset. When you get to layer "Hover over classifications" it just jumps back to the beginning of the slide.
Oh no Kim.
Looks like you're still replying via e-mail, so I'm not seeing your attachment.
Please click 'View' in the e-mail to pop over to the forums. Use the 'Add Attachment' option in the bottom of the Reply window.
It also looks like your email signature came through the last couple of times when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath those responses. Here’s a quick Peek video if you need help.
Oops! OK thanks, here is the file.
Hi Kim
on the triggers for the hover over you have the checkbox (restore on mouse leave) selected. Remove that tick on that layer and the following one and it's working as expected. That's as far as I tested :-)
I tested in Scormcloud here is a quick Peek
Ah! Brilliant, thank you :-)
Hey everybody! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where hotspots on Lightbox slides to trigger a layer "when mouse hovers over" did not work correctly.
Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!
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