Did you receive a link to download from our team when you initially purchased the Character bundle? If you don't have that they'll be able to resend it to you - so you may want to reach out here.
I saw you also submitted a case where my teammate, Akif, recently shared the .zip file and download link for your character bundle. Let us know if you have any more questions. ☺️
I opened a Support Case on your behalf so our team can help locate those serial numbers and share the download links! Please be on the lookout for an email from Articulate Support!
8 Replies
Hi Julio,
Did you receive a link to download from our team when you initially purchased the Character bundle? If you don't have that they'll be able to resend it to you - so you may want to reach out here.
I'm having the exact same issue.
Katie,
I'm going to get our team to reach out to you directly to help track down those serial numbers and share the download links!
Thank you!
i am wondering how i can get the link to our previously installed character packs. we recently upgraded and I need to reinstall.
Hi, Stephanie. We're here to help!
I saw you also submitted a case where my teammate, Akif, recently shared the .zip file and download link for your character bundle. Let us know if you have any more questions. ☺️
Can I get the .zip file to re-install the bundle?
thanks
Hi Shaheryar,
I opened a Support Case on your behalf so our team can help locate those serial numbers and share the download links! Please be on the lookout for an email from Articulate Support!
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