HTML audio issues, both Android and Ipad
Feb 14, 2016
Hello
I'm having issues with audio not playing on my Galaxy Tab2 (Android 4.2).
Our client has an ipad and has been having the same if not worse issues. This is concerning as we told them their course would be iPad compliant.
I've found the whole experience to be quite poor on tablet.
I find audio will play fine and then randomly it will not work on a screen or feedback layer. From that point, it will never play again on any screen. If I relaunch the content and resume where I left off, the audio then plays fine, almost like it's resetting the issue that is causing it.
Other issues I've found are:
- Random screens wont move next, the course freezes, it does not resolve. This means I need to close the browser and start it again.
- Sliders are quit buggy, some work, some wont work (move), again, this is random.
My Storyline 2 and Chrome on tablet are up to date.
I've read a lot of people complaining about HTML5 audio on Android, but we are seeing it also on Ipad.
We cannot use the AMP as it's a SCORM course.
Regards
8 Replies
Also, this course is not using the player, it has it's own navigation buttons.
Hi, Geordie -- SO sorry for your troubles! Could you please share your file so we can run some testing? If privacy is a concern, you are welcome to use this form to share your file and we'll take a look offline to maintain confidentiality.
In the meantime, in case you haven't come across these posts on similar topics, you may want to check out:
Audio problems with HTML5 since latest Chrome updates on Android
HTML 5 - Audio on iPad - Solution?
Audio Issues when Publishing HTML File
Hello Troublefighters,
We have struggled wit this problem for a while: audio works find on i-Pads but not on Androïd (4&5&6).
According to our tests, the guilty one is the audio editor of Storyline. If you use another audio editor (Audition) and insert your audio without opening the Storyline audio editor it will work.
Audio Settings: 22050 kbps sampling fr<quency & 48khz constant bit rate
Have a nice week-end,
Erick
Brussels
Hi Erick!
Thanks for popping in to share your findings and workaround.
We do have some users reporting issues with Chrome 45 on Android devices only. Does this fit the issue you are having as well? I'd be happy to add this thread for user awareness and for follow up if so.
Dear Leslie,
A number of different versions of Chrome for Androïd were used during our tests.
It didn't work in any of them. The latest ones are 47 and 48.
Chrome on iPad has always worked as far as I can remember.
Regards,
Erick Lignon
U&I Learning
e-Learning Specialist
Thanks for sharing Erick. Sounds a bit different than what we have previously seen reported. You are welcome to share a sample file for our team to take a look at so that QA can look into this as well if the issue lies within the software.
Thanks Christine, I'll submit the form.
Thanks Erick, Our audio has not been edited in Storyline, it's come direct from a studio.
Thanks for submitting your case Geordie (00739478), I will take a look and respond.
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