html output freezing recording but muting audio on click

May 24, 2016

Hi all,

I'm sure it's an easy fix and a massive oversight on my part, but I need some help with a weird issue.

I've recorded some screen activity in one of our applications, with audio (as one recording, not overlaying an audio file), inserted the recording as "video on a single slide" and published my Storyline 2 file (web), to a sharepoint site.

When I launch the story.html file from the site, it loads fine, however, if I click anywhere on the screenshot, it seems to freeze the audio element of the recording, but continues to play the screen activity.

This means that the boxes highlighting fields on the system I've added to the slide stop matching up with the audio.

The only triggers I have are a back button, a contents button and the slides advance at the end of the timeline on each slide.

Any ideas as to why this might be happening, please?

8 Replies
Christie Pollick

Hi, Simon -- Thanks for confirming that your course is functioning properly via As such, I'd recommend that you'd contact support for the site on which you course is being accessed and ask if there have been any other reports of similar behavior. You are also welcome to stop back in and let us know what response you receive, and if there is anything more we can do to assist, we will gladly do so. 

Simon Bratt

Weirdly, I just tried to show my colleague the difference, and it now seems to pause the audio but not the screen recording in the tempshare location too! I'm not sure I tried every slide in the elearning! Bad Simon!

I can only assume it's to do with the way that Storyline 2 is recording the screen.

Here's the file in tempshare:

The problem occurs some 4 or 5 slides in.

I'll try some recording some different applications too.

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