HTML5 Audio Not Working Even Though Advanced By User

I'm the only one with this issue??? :(

Hey Christine, 

If you'd like, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:

http://www.articulate.com/support/contact/submit.php

Thanks!  

Hi Peter,

I've already submitted two cases and am still waiting to hear back.

#00292149 - submitted Tues night. They replied and asked me to upload the file, when I did it submitted a new case: #00292210.

Hi Christina,

Thanks for the case numbers. Looks like it's being tested and, thus far, they aren't able to replicate the issue. Their published version's audio is playing as expected. Sid will be in contact with you as soon as he can diagnose why you may be having trouble getting it to play normally on your end. Thanks for being patient!

Hi Liz, welcome to Heroes

Do you have a file we can test? If you'd like, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:

http://www.articulate.com/support/contact/submit.php

Thanks!  

I'm having the same issue... the html5 output file is very slow to play a continuous animation. There is no audio and it is continually 'buffering'...

I tested it again with a short one slide animation with 4 motions... it seems to play better, however there is no audio..

Same issue?

Hi Cameron,

Which browser are you using to view your HTML5 output?  If you're on an iPad using Safari, which iPad are you using and which iOS are you on?

Hi Brian.. thanks for the quick response...

I'm simply reviewing the published HTML5 output in firefox from my (windows based) pc.. not on ipad.

From further reading, people are reporting issues when there is no 'trigger' for the audio to play...

Is this simply a limitation with HTML5 or am I missing something?

As there is no interaction, I'm in the process of trying to convert the animation to a video file using screenr and re-syncing the audio via a video maker...

Id be thankful if you told me there was a 'publish to avi/wmv'

Hi Cameron,

What browser are you using? I was told audio only works in HTML5 for Articulate supported browsers - so pretty much only in Google Chrome. This is for mp3 files at least, I believe I was told by Articulate Customer Support that wav files would work better, but I can't seem to find that email anywhere to confirm my memory The course I had this same issue in had mp3 files and the only browser the audio would work in was Google Chrome.

Hope that helps...

Christina

Hello Christina,

I have same issue as well and also if we revisit on slide the sound not set to the initial stage its play regularly while we create our own replay button..is there any one to resolve this issue while previewing HTML5?

Welcome to the community, Sandeep!

How are you viewing your HTML5 content? Are you viewing it locally after publishing, after it's been uploaded to a web server or LMS, or from a mobile device? 

If you can share a little more information about the course and how you're publishing/viewing the project, that would be great.

Thanks!