HTML5 Audio Not Working Even Though Advanced By User

Hi all,

I understand audio will not play in HTML5 unless it is triggered by the user, and from what I've read, I believe this to mean that none of the slides can auto-advance. Is simply clicking the "Next" button considered, "triggered by user?" I have set all slides to advance by user and none of the audio on any of my slides work - but they work just fine in Flash.

Please tell me what I'm doing wrong

Thanks in advance,

Christina

13 Replies
Peter Anderson

Hi Christina,

Thanks for the case numbers. Looks like it's being tested and, thus far, they aren't able to replicate the issue. Their published version's audio is playing as expected. Sid will be in contact with you as soon as he can diagnose why you may be having trouble getting it to play normally on your end. Thanks for being patient!

Cameron McOmish

Cameron McOmish said:

I'm having the same issue... the html5 output file is very slow to play a continuous animation. There is no audio and it is continually 'buffering'...

I tested it again with a short one slide animation with 4 motions... it seems to play better, however there is no audio..

Same issue?

The flash output works perfectly...
Brian Batt

Cameron McOmish said:

I'm having the same issue... the html5 output file is very slow to play a continuous animation. There is no audio and it is continually 'buffering'...

I tested it again with a short one slide animation with 4 motions... it seems to play better, however there is no audio..

Same issue?


Hi Cameron,

Which browser are you using to view your HTML5 output?  If you're on an iPad using Safari, which iPad are you using and which iOS are you on?

Cameron McOmish

Hi Brian.. thanks for the quick response...

I'm simply reviewing the published HTML5 output in firefox from my (windows based) pc.. not on ipad.

From further reading, people are reporting issues when there is no 'trigger' for the audio to play...

Is this simply a limitation with HTML5 or am I missing something?

As there is no interaction, I'm in the process of trying to convert the animation to a video file using screenr and re-syncing the audio via a video maker...

Id be thankful if you told me there was a 'publish to avi/wmv'

Christina Stephenson

Hi Cameron,

What browser are you using? I was told audio only works in HTML5 for Articulate supported browsers - so pretty much only in Google Chrome. This is for mp3 files at least, I believe I was told by Articulate Customer Support that wav files would work better, but I can't seem to find that email anywhere to confirm my memory The course I had this same issue in had mp3 files and the only browser the audio would work in was Google Chrome.

Hope that helps...

Christina

Christine Hendrickson

Welcome to the community, Sandeep!

How are you viewing your HTML5 content? Are you viewing it locally after publishing, after it's been uploaded to a web server or LMS, or from a mobile device? 

If you can share a little more information about the course and how you're publishing/viewing the project, that would be great.

Thanks!