HTML5 Course (Storyline 360) cannot be visualized in some browsers

Hi Luis and welcome to E-Learning Heroes :)

Our supported HTML5 viewing environments are:

• Windows: Internet Explorer 10 or later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
• Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
• Mobile: Safari in Apple iOS 8 or later, Google Chrome in Apple iOS 8 or later, Google Chrome in Android OS 4.1 or later

Full documentation on system requirements here.

So, if your IE and Edge are up to date, I would expect those to work. Opera is not a supported browser.

If you could recreate a file safe for sharing, that'd be great.

Thank you for your prompt response.

Both IE and Edge are updated. Let's see if I can send a file to you, thank you very much!

Here you have :)

Hi Luis!  Could you actually attach the .story file?  Looks like you included the published output folder here.

Also, after publishing, did you make any modifications to the output folder?  I'm seeing some files in there that I don't recognize.

Thanks!

Hello! Sorry for the delay.

Here it is the .story file.

Thank you very much!

Hi Luis!

Thanks for sharing your file. I tested it in SCORM Cloud using Internet Explorer and Edge, and the content played normally there

Internet Explorer 11

Microsoft Edge 20

Click on this link to test in Internet Explorer and Edge, and let me know how it works for you there!

Hi Crystal,

There shouldn't be any modifications to the output folder. That is, the .zip I've sent to you is the one obtained through publishing. Could you indicate which files are those that you don't recognize? Thank you very much!

Hi Alyssa!

Thank you for your answer. Unfortunately, I've not been able to check the link until now and I think the invitation has expired. Could you provide me with a new one? Thank you very much!

Sure thing, Luis! Here's a new link to your course on SCORM Cloud. 

Thank you, Alyssa.

This is a link to the course (in SCORM Cloud) published as HTML5 with Flash backup. Using Edge as the browser, your course works and mine not. According to Crystal Horn, there are some files in the output folder (that I attached to a previous post) that she doesn't recognize. If you don't mind, could you indicate which files are those? Thank you again!

Hi Luis, I tested the SCORM Cloud link you provided on Edge v.40, and it seems to be working well on my end. Here's a screen recording of my test. 

Regarding the files in your output folder, it looks like you may have published with SCORM 2004. You'll see more files in a SCORM 2004 output folder than you'll see in a SCORM 1.2 output folder. Everything in that output folder looks normal to me.

Could you let me know what version of Edge you tested the SCORM link in? If you can record a Peek of your test like I did, that would be really helpful!

Hi Alyssa, I'm testing the course with Edge v.20 and IE v.11 (these are the two "problematic" browsers). Unfortunately, I cannot record a peek right now. I've attached a screenshot, hope it helps. Thank you again.

Hi Luis,

I tested your course and Alyssa's - both opened for me as well in Edge v. 40. We offer support for the latest versions of Edge. Are you unable to update your browser?