HTML5 not loading in Firefox

Hi Brandon,

If the browser can play HTML5 content, it won't fall back to Flash. It'll only present you with the Flash output if HTML5 isn't an option. 

As for the way it's behaving in Firefox - have you tested it outside of the iframe set up you have? It sounds like that combination isn't allowing the course to load again as expected. If you wanted to test somewhere else, look at uploading to Tempshare. That'll give you a URL to test with that'll be live for 10 days.

Hi. I published my work in format HTML5 then flash as a second option. But it is not working.

Any idea ?

Thanks

Hello Jorge and welcome to E-Learning Heroes :)

Sorry that you've run into difficulty with your published file. 

How are you publishing and sharing the content? If you'd like us to take a look, please share your .story file.

Unfortunately our web filter blocks Tempshare otherwise I would share it. Because we play the files in an i-frame and the issue is having to do with launching the i-frame a 2nd time, sharing just the story file wouldn't help that much. I'll continue to work with Firefox and my web team and if we find a solution I'll post back here.

Thanks Ashley!

Thanks for the update Brandon and for keeping us updated in the future :)

Hi. I fixed it already. 

I removed a scroll text and create it again and now it´s working fine. The story where gets error is a previous release version of storyline, and when I published in last update it gets error.

Thanks for popping in with an update Jorge! Glad you were able to correct it by re-creating. 

Hi Brandon!

I'm experiencing this same issue now. My courses are also in iframe and don't work only in Firefox. I just get infinite load.

Have you been able to find a solution for that?

Thanks.

Mirna

Hi Mirna,

We never found a definitive solution. At the time, I was only given Storyline 3.0 to test for my team. After we decided to upgrade, we updated from Storyline 3.0 to 3.3 and it seems to have fixed the problem. Before that, I was able to get it to load sometimes by clearing the browser cache, but eventually the issue would come back. It looks like they addressed a lot of HTML5 issues from version 3.0 to 3.3.

If you have 3.3 and are still experiencing this issue, definitely post on the forums. Their support team is usually pretty quick to respond and very willing to help in any way they can.

I hope this helps.

Hi Mirna and welcome to E-Learning Heroes :) 

Looks like Brandon was able to pop in and offer some additional information on what he experienced. 

I also see you started a new thread and that you're using Storyline 360, so we can continue our conversation here.

Hello, I am using Storyline 3 and my files when published won't open in Firefox (71.0 (32-bit), latest version). I am not using iframes. I cleared the browser cash but that doesn't seem to work. My coworkers are experiencing the same issue. No problem opening the files in Google Chrome. Can you please advise? Thank you in advance!

Hello Abbey and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with your published file.

I see that you reached out to our support team as well and Eric has reached out to assist you. Be sure to check your spam/junk folders for an e-mail from support@articulate.com if you do not immediately see the response.

Thank you, Leslie!

Best,

Abbey
949-824-0576
adimi@uci.edu

[DFA