A couple of questions that might help some of our other heroes solve your issue:
Are you using Safari on the Mac OS or in iOS (iPad, iPhone, etc.)?
Have you tested this in other browsers? What were the results?
If your Play/Pause/Stop buttons are working, then it does not sound like a trigger issue.
I suspect it's a Safari-specific issue, especially if it's the mobile version. You can see from this link that occasionally issues specific to mobile Safari crop up, but they are usually fixed with updates. Good luck!
2. We have tested and for what we are trying safari best suited us.
3. Yea, there fine.
I have already downloaded that version, which is why this is really bothering me. We are going to have someone look into the backside of this and maybe kill the loader and try to find a work around.
Good luck, Kevin. I suspected that you were experiencing these issues on iOS. Have you tried this using the Articulate Mobile Player on iOS? That may not be a feasible solution since each user would need the app, but that may resolve the isse.
3 Replies
Hi, Kevin,
A couple of questions that might help some of our other heroes solve your issue:
I suspect it's a Safari-specific issue, especially if it's the mobile version. You can see from this link that occasionally issues specific to mobile Safari crop up, but they are usually fixed with updates. Good luck!
Thank you for a quick response.
1. iOS.
2. We have tested and for what we are trying safari best suited us.
3. Yea, there fine.
I have already downloaded that version, which is why this is really bothering me. We are going to have someone look into the backside of this and maybe kill the loader and try to find a work around.
Good luck, Kevin. I suspected that you were experiencing these issues on iOS. Have you tried this using the Articulate Mobile Player on iOS? That may not be a feasible solution since each user would need the app, but that may resolve the isse.
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