I am having trouble with a hotspot that has a trigger set to play an audio file. When I click on it the first time it plays the short audio clip as it should, when I click the hotspot again it does not play any sound and brings up a loading icon in the middle of the page. I have noticed this is an issue whether the trigger is set to a hotspot or an image button.
When I click preview to preview the slide in Storyline the slide functions normally and I can click the hotspot as many times as I want and the audio always plays and no loading icon appears. Attached is a screenshot and my story project. The slide in question is slide 1.6
Hi, Eric -- Thanks for reaching out and sorry to hear of your troubles! First, may I ask if you can confirm that you are finding the same behavior when you test your course in the intended environment, as well?
Hi, Eric -- Thank you for your reply, and my apologies if I am misunderstanding here. I did want to note, as stated in the article above, "If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail."
However, when I publish your file for web and I test it via tempshare.articulate.com, I appear to be unable to click on any of the notes on slide 1.6 when testing in Chrome v. 49.0.2623.110. Can you please check out this link and let me know if you are finding the same? And can you please share a bit more about where your course will ultimately be accessed by your learners, as well?
Hi, Eric -- I also wanted to stop in to note that it looks like my colleague Ashley is assisting you with a related issue over here, as well, so I wanted to link the two posts for anyone who may be following along.
I am able to play the notes at the link you provided on slide 1.6
I brought the published project into the LMS (Atrixware) and the issue was resolved. No more loading icon and I can play the sounds as many times as I want.
6 Replies
Hi, Eric -- Thanks for reaching out and sorry to hear of your troubles! First, may I ask if you can confirm that you are finding the same behavior when you test your course in the intended environment, as well?
This is not an issue once I put it on a webserver. It only seems to be an issue when I open it locally in a browser.
Hi, Eric -- Thank you for your reply, and my apologies if I am misunderstanding here. I did want to note, as stated in the article above, "If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail."
However, when I publish your file for web and I test it via tempshare.articulate.com, I appear to be unable to click on any of the notes on slide 1.6 when testing in Chrome v. 49.0.2623.110. Can you please check out this link and let me know if you are finding the same? And can you please share a bit more about where your course will ultimately be accessed by your learners, as well?
Hi, Eric -- I also wanted to stop in to note that it looks like my colleague Ashley is assisting you with a related issue over here, as well, so I wanted to link the two posts for anyone who may be following along.
I am able to play the notes at the link you provided on slide 1.6
I brought the published project into the LMS (Atrixware) and the issue was resolved. No more loading icon and I can play the sounds as many times as I want.
Excellent news, Eric! So glad to hear that loading your content into your LMS did the trick, and thanks for sharing an update. :)
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