We're using Storyline 2, outputting to HTML5, and testing that on a Samsung Galaxy S5 and iPad Air (both running that latest versions of their OSes). Videos included with the output play on the Android unit, but not iOS. The same setup (including same video files) but built with Storyline 1 plays just fine.
Any idea what's causing the issue? It's really mystifying since everything ELSE about Storyline 2's html5 output seems improved.
Similar problems here too... but mine are a bit more weird!
SL2 update 7 and iOS 9.3.2 on iPad Air 2 using the Articulate Mobile Player.
Package has 12 videos.
Some play on iPad with no problems, others stall on a black screen (no black screen in the video s themselves) and if I hit the Pause/Play button, the audio plays fine.
All the videos are auto play which seems to work in the AMP and all videos advance to next slide when 'media completes'. All the videos were compressed in SL2 and work ok in desktop browsers; both in Flash and HTML5.
Lastly, I downloaded the package to the iPad and ran locally - all videos appear to work.
Hi Martin -- Thanks for reaching out, as well, and if you would like to upload your file, you are welcome to do so, or if you'd prefer confidential offline review, here is the form you would need to share with us privately.
Hi Julie! Thanks for sharing your file and allowing me to take a look. I am able to see the behavior that you are reporting on slide 1.15 on my iPad as well.
I'd like for our support team to take a deeper look to assist you. I've opened a case on your behalf and you should be hearing from someone soon. I will follow along as well.
Hi Martin - I'd agree with Christie here. It may be best to take a look so that we can see if we can replicate the behavior.
Hi Julie! I popped in to check on your case this morning and it looks like Miker will be assisting you and is currently testing. I will continue to follow along as well.
Ipad iOS9 and Storyline 2 Update 9, HTML5 output- similar happenings here also. Videos don't play and audio only plays after tapping the replay icon. Videos and audio plays fine on PC.
Hi, Terri -- Thanks for reaching out and sorry to hear of your difficulties! Would it be possible for you to share your file so I can run some testing for you? To share privately, please feel free to use this form and we'll be in touch!
37 Replies
Here you go Julie. Thanks for taking a look.
The video in question is slide 1.15
Similar problems here too... but mine are a bit more weird!
SL2 update 7 and iOS 9.3.2 on iPad Air 2 using the Articulate Mobile Player.
Package has 12 videos.
Some play on iPad with no problems, others stall on a black screen (no black screen in the video s themselves) and if I hit the Pause/Play button, the audio plays fine.
All the videos are auto play which seems to work in the AMP and all videos advance to next slide when 'media completes'. All the videos were compressed in SL2 and work ok in desktop browsers; both in Flash and HTML5.
Lastly, I downloaded the package to the iPad and ran locally - all videos appear to work.
Hi Martin -- Thanks for reaching out, as well, and if you would like to upload your file, you are welcome to do so, or if you'd prefer confidential offline review, here is the form you would need to share with us privately.
Hi Julie! Thanks for sharing your file and allowing me to take a look. I am able to see the behavior that you are reporting on slide 1.15 on my iPad as well.
I'd like for our support team to take a deeper look to assist you. I've opened a case on your behalf and you should be hearing from someone soon. I will follow along as well.
Hi Martin - I'd agree with Christie here. It may be best to take a look so that we can see if we can replicate the behavior.
Hi Julie! I popped in to check on your case this morning and it looks like Miker will be assisting you and is currently testing. I will continue to follow along as well.
Hi Julie! Just following up. Looks like Miker is awaiting how the software cleanup and republish works for you.
Yes, he has been assisting in helping to solve the issue. Thanks for checking!
Julie Clark-Albrecht | Training Coordinator
Iowa Foster and Adoptive Parents Association
6864 NE 14th St, Suite 5 - Ankeny, IA 50023
Office: 800-277-8145 ext. 2 | 515-289-4567 ext. 2
Website: www.ifapa.org | Email: jclarkalbrecht@ifapa.org
[cid:image005.jpg@01D0D8EC.64472510] https://www.facebook.com/iowafosterandadoptiveparentsassociation
Providing education, support, and advocacy for Iowa’s foster, adoptive and kinship families.
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Glad to hear it Julie.
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Ipad iOS9 and Storyline 2 Update 9, HTML5 output- similar happenings here also. Videos don't play and audio only plays after tapping the replay icon. Videos and audio plays fine on PC.
This post was removed by a moderator
Hi, Terri -- Thanks for reaching out and sorry to hear of your difficulties! Would it be possible for you to share your file so I can run some testing for you? To share privately, please feel free to use this form and we'll be in touch!
This post was removed by a moderator
Hi, Terri -- Just wanted to touch base and confirm that I have your case #00831084 and will begin testing momentarily.
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