Huge closed caption text on smart phones

Apr 05, 2019

I just realized how big the closed captions are displayed on an smartphone.
I've tried my iPhone 7 and a coworkers Android phone, both with the same issue.

My player font size is set to 200% to match the font size in my course. Even with 100% it is way to big on a phone.

Please have a look at my attached images to compare between desktop and smart phone.

What can be done about this? I'm using Storyline 3 Update 6.

edit: Please also note how the text is offset to the left an a phone :(

8 Replies
Darren McNeill

Obviously never looked at since as this is still happening. It is never recommended anyway to use smart phones to attempt E-learning modules as the screens are too small unless the modules are just white backgrounds with a few words on each slide. There are limitations. I cannot imagine too many ever wanting to attempt it on a smart phone, the learning experience would not be good. Unless you just want the users to tick a box and fly through a module without actually learning anything. Smart Phones are best utilised to manage the users LMS account, request training and view transcripts etc. I know the world wants everything on their Smart Phones but again, practicality must prevail. I put a message at the beginning that PC and Laptop is highly recommended. Even rise, which is better for it is still limited due to the screen sizes and the information required to be provided.

Alex  Bradley

Hi Leslie, 

Yes that matches what I am experiencing.

I have switched off the player completely (as I can't afford to lose any real estate on a phone screen to the player) and I have added a trigger on my slide for learners to switch on closed captions if they wish. However, when learners use this option, the text is right in the middle of the slide, interrupting all the graphics and visuals (see attachment).

How do I stop this from happening please?


Jose Tansengco

Hi Alex, 

Sorry to hear that you ran into this issue. The issue that Leslie mentioned is still open, and we'll be sure let everyone that is subscribed to this thread know when a fix is released. Sorry for the inconvenience, and if you have any additional questions or inquiries, please feel free to open a support case with our team here

Kelly Auner

Hi, all!

I have some great news to share. We just released another update for Storyline 360. In Update 68, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Closed captions are sometimes displayed in the middle of the slide on mobile devices in landscape mode.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

Kelly Auner

Hi Olivia,

Thanks for reaching out and sharing a screenshot!

What type of mobile device are you using? If you're willing to share your file, I'd be happy to do further testing on my end. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!