I cannot insert a video file mp4 format into my slide, whereas a colleague can do with that file in his storyline project
Nov 29, 2022
By
beate honold
I get an error message when inserting an mp4 file into my storyline. It says it is not the appropriate file format. File size is 528 000 KB. I restartet the computer, new go with storyline- it still does not work.
A colleague tried with his storyline and he had no issues. Do you have advice? maybe not enough space on the hard drive? I compressed the file, then it worked, but only without sound. 
2 Replies
To add, I modified the video mp4 file in video editor, simply added a title slide and finalized the mp4. After that step it was possible to add the mp4 file smoothly to storyline. Funny that my colleague was able to add the mp4 ( the original that did not work in my license) to his storyline with no issues.
Hello beate!
I have passed along your additional information within this post to Renato so he can best assist you in your open support case. Thanks so much for all these details. This is very helpful!
Have a great afternoon!