Hi , I am facing the same issue now in Nov 2022 with Storyline360- and what is most weird is, that a colleague who bought the license 3 month after me, can easily insert the respective file with his license. And with his file I can work and save it under my account. Great work around, but I need to find the root cause of why this is not working with my recent new license!
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Hi beate,
Thanks for reaching out! Sorry to hear you are having difficulty inserting your MP4 file. I understand how frustrating that can be.
I see you've opened a case and you're working with my colleague Renato. You're in great hands!
We'll continue the conversation over in the support case.
Have a great day and happy developing! ✨