I cannot record video.

Apr 11, 2013

When I record for about 30 seconds, I click the insert button, it stays on this screen until I give up and cancel (I have waiting 15 minutes!):

When I record for 5 seconds, it works, but as you can see in the screenshot below, it shows 10:13 recorded?

 I am unable to include recordings. Any ideas?

5 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Chris!

That is strange. Have you tried restarting the machine? Try to only open the programs you need when you're recording an inserting videos as the other programs may be taking up your system resources. 

Make sure that your project file (the file that's open when you're recording your screen) is on your local hard drive. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If that doesn't help, you may want to check to make sure you're using the correct DPI on your machine. Storyline will function as expected when Windows is set to 96 DPI (dots per inch).Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior. 

Here's how you can switch to 96 DPI:

Storyline DPI support

If you still have trouble inserting a video, please try repairing Storyline using the steps in the following article:

Articulate Support > How to repair Storyline

Let me know how it goes!



Chris Policastro

Hi Christine,

I uninstalled, ran the batch file, reinstalled, checked the dpi, used my C drive ... and I still have the same problem?

When I use the record feature, I record 3-5 seconds and it actually shows minutes of time and freezes when I try to insert it into a slide.

Do you have the ability to videoconference so you can see what is happening?

Thanks - especially for your rapid response!!


Christine Hendrickson

Hi Chris,

Sorry for the delay! All Articulate customers get free, unlimited email technical support. But when email just isn't enough, Articulate Live Conference gives you the ultimate in technical support. Take a look at the following post for more information:

Articulate Support > Live Conference

You're still more than welcome to contact our support team through a support case, if you'd like. We'd be happy to take a closer look at what's happening:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks again, Chris!


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