I've been getting notifications for months for updates. Everytime I click the button to download the update, I get the popup and the download process appears to occur - then nothing. No new files are in my Downloads folder, nothing automatically appears. I still have version 3.19.16600.0 of Storyline 360 and cannot update.
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Sorry you keep getting stuck, Patrick! First, try the suggestions offered in this article. Then if you still cannot fully update your software, reach out to our Support Team here. We'll help you get this resolved!
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