IE10 Error when not in Compatibility Mode

I have seen the issue before with Ariculate content not showing complete in IE10 when not in Compatibility Mode. I am now running into another issue with Articulate content in IE10. When my course launches from my Success Factors LMS, an error message displays: ERROR: TypeError: Object doesn't support this property or method. Description: Object doesn't support this property or method. I have run these files through the Articulate IE Updater and found no files needing to be updated. If I open this course using the Compatibility Mode, it works perfectly. Has anyone seen this issue and how to fix it?

5 Replies
Ashley Terwilliger-Pollard

Hi Jim,

First are you using Presenter or Storyline? You mentioned the Articulate IE Updater - which is often used in connection with Presenter. When I've seen similar messages before in Storyline it's worth checking that you're browser also has an updated Flash player (I like to use supportdetails.com to see what Flash version that particular browser is using). You may also want to try it outside of your LMS by loading the course up to a site such as SCORM Cloud which is an industry standard for testing SCORM content. If the course behaves as expected at SCORM cloud, you'll want to reach out to your LMS team to see if there is a specific issue with Success Factors and IE10.

Can you let us know how it's behaving after checking into those elements?

Jim Zoeller

Hi Ashley,

I have Flash version 13.0.-1. I also loaded the course to the SCORM cloud. I found the same results in the SCORM cloud - it launched perfectly in Compatibility View, but received the TypeError when not using Compatibility View. When I receive the TypeError in my LMS and in the SCORM Cloud, I also receive messages saying that the course is not able to communicate with the LMS, so it is definitely preventing the course from communicating with the LMS.

I am assuming the course was created using Presenter, but I'm not 100% sure because I did not build it. Is there something in any of the output files that would tell me how it was created?

Ashley Terwilliger-Pollard

Hi Jim,

I was assuming it was Storyline as you posted in the Storyline forum - but to double check if you only have the published output, you can look in the folder for the story.html file - that'll indicate it's a Storyline course. If you see a Presentation.html file, that's a Presenter course.

If you don't have the original file, prior to publishing, it may be a bit difficult to troubleshoot this further. Are you able to access it?