3 Replies
Katie Riggio

Hello, eLearning from Winners team!

For Mobile: We support Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, and Google Chrome in Android OS 4.4 or later.

📕 RELATED RESOURCE: BROWSERS AND MOBILE APPS FOR VIEWING PUBLISHED COURSES

To help us explore further, could you share:

  • Does the content load in Safari and Internet Explorer 11 on a desktop computer?
  • Are you comfortable with sharing the course with us? You can send it privately with this case link. We'll review it in a similar set-up and delete it after.
eric mongrain

I am having a similar issue.  I published a course to the modern player(html5)

I loaded the course to SAP SuccessFactors LMS.  

I open the course on my iPad with ios 13.7 safari 

When the course starts, we have two items on the screen that should fade in, a next arrow and some text. Neither of the items are loading on the iPad. 

If I go to a laptop and use chrome or IE I do not have an issue.  are there issues with using certain animations in html5 or for different browsers?

 

 

Katie Riggio

Good morning, Eric!

Thanks for sharing what you're experiencing.

I created a sample Storyline 360 slide with the fade animation applied on an arrow shape and textbox:

How does the animation play in my published output on your side? Also, does the problem remain when updating Safari to the latest version?