IE11 and Safari issues

Nov 23, 2020


My course content is not displaying in Internet Explorer 11 and Safari 14 when accessed using an iPhone 7 – iOS 14.2.

Are you aware of any compatibility issues with these browsers?

Your help is very much apprecaited.


3 Replies
Katie Riggio

Hello, eLearning from Winners team!

For Mobile: We support Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, and Google Chrome in Android OS 4.4 or later.


To help us explore further, could you share:

  • Does the content load in Safari and Internet Explorer 11 on a desktop computer?
  • Are you comfortable with sharing the course with us? You can send it privately with this case link. We'll review it in a similar set-up and delete it after.
eric mongrain

I am having a similar issue.  I published a course to the modern player(html5)

I loaded the course to SAP SuccessFactors LMS.  

I open the course on my iPad with ios 13.7 safari 

When the course starts, we have two items on the screen that should fade in, a next arrow and some text. Neither of the items are loading on the iPad. 

If I go to a laptop and use chrome or IE I do not have an issue.  are there issues with using certain animations in html5 or for different browsers?



Katie Riggio

Good morning, Eric!

Thanks for sharing what you're experiencing.

I created a sample Storyline 360 slide with the fade animation applied on an arrow shape and textbox:

How does the animation play in my published output on your side? Also, does the problem remain when updating Safari to the latest version?