6 Replies
Jaycee Sipagan

Hello, Jatin,

This issue might be related to the resolution of the image you've added. I saw an old discussion similar to this where they are able to make it work by increasing the resolution to about 300 pixels and then restoring the original dimensions of the image. You might want to try it out.

If you can also attach the image or a sample .story file with the problematic image, I can take a look at it on my computer and see if I can find a workaround.

Happy to help.

Katie Riggio

Greetings, Jatin!

Glad to see Jaycee is helping you out. 😀

To help brainstorm, we have a possible bug in Storyline that almost matches your description:

A PNG image that has a Zoom Region applied to it can appear blurry.

Let me know if that condition matches what you're seeing! Also, our Support team is a click away if you need fast help!