Images missing when previewing and publishing.

Hi Sarah. Welcome to the community!

If the images look good within the project, but not when previewing or publishing, I'm wondering if it may be an issue with the file itself, its location or possibly rendering issues.

First, please make sure that you're working with local project and image files.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the images still aren't showing up, please create a new, blank Storyline project. Try using the same images in the new project. Does the same thing happen?

Thanks and welcome again!

I didn't create a new document... but i tried re-importing the images. The first time, only one (of two) of them worked. The second timei tried, both of them worked out fine. 
I am working locally, the file names are short with no special characters other than "-", and the paths should be as well (its on my desktop). I am however, working in Parallells. Does that cause known issues?  

Hi Sarah!

Any characters other than normal text characters (a through z) can cause some issues. I would try avoiding underscores, dashes, spaces, etc., if possible. Are those dashes you mentioned also in the image file names or paths? 

I'm glad to hear that importing them into the project again. If the problem continues and you've changed the names, though, I'd still suggest testing in a new course or even importing the entire original course into a new file. You can do this using the import feature and it's pretty quick. 

Here's how:

Importing from Another Storyline Project

As for the Parallels question, no, there shouldn't be. It sounds like you're working with everything on the Windows side, which is the right way to do this. 

If the issue continues, even in a new file and the images are still displaying on the slide, it may actually be that rendering issue I referred to earlier. On your Windows side, try to make sure you're running the correct DPI. 

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI

Thanks again, Sarah! :)

Thanks Christine. 
Am I correct in assuming that capital letters and numbers should also be avoided (since they were not included in your list)?  

Hi Sarah :)

I personally haven't seen an issue with numbers or capitalization, so I can't give any advice on that. However, I don't see where those type of characters would cause issues. 

Have you had any luck with the images displaying in the course?

Thanks!

I re-imported the images that were in question, and they are fine now, and havnt gone awry since. None of the other images in the course were affected throughout development, so it seemed like an isolated issue. In any case, the problem has passed!

Thanks for your help!  

Wonderful! Very happy to hear that, Sarah :)