Importing PPT makes Storyline 360 unresponsive

Hello, Articulate Community!

I tried to import a PPT into Storyline, but when I do, Storyline doesn't load the slides and becomes unresponsive and I end up needing to force close the program to do anything in it.  What am I doing wrong?  It happens with any PPT I try to import regardless of the size of the file.

Thanks, 

Stephanie

2 Replies
Alyssa Gomez

Oh no, Stephanie! I'm so sorry for all the time you've lost because of this hold-up. We want to help you get back up and running as soon as possible!

First, try the troubleshooting steps in this article.

If that doesn't help, open a case with our Support Engineers right here. They'll do a deeper dive into your software and systems to nail down what's causing this.