In both IE, Chrome, and Edge, videos that I have inserted and triggered to play when timeline starts are NOT autoplaying. I noticed there was a glitch for those using Safari and am wondering if this is also a problem on the Windows side.
Happy to investigate this with you. Can you help me with a few details?
Are these videos on the first slide of the course?
Have you tried removing the "play video when the timeline starts" trigger, and simply set the video to play automatically in the Video Properties?
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.20.16814.0 in the bottom-right corner.
Can you look in your Desktop tray application for the update button? That should allow you to update to the latest, even if you're on the trial. The steps are detailed in this tutorial.
Let me know if you are still having trouble after installing the update!
This is what your Articulate 360 desktop app should look like. Do you see a blue update button next to Storyline 360? If not, click the dropdown menu next to your avatar, and select Sign Out. Then, sign back in, and you should see the update button.
I have updated Storyline, but now have another issue with the video. It auto plays fine but you cannot click on the right arrow and go to the next slide when the video ends. I have tried several triggers, I thought that using the trigger when Media completes would work, but the arrow does not let you leave the slide. What am I doing wrong???
9 Replies
Hello, Anne!
Happy to investigate this with you. Can you help me with a few details?
Hi, Alyssa, I am using the free trial version and am behind the latest update. Can I download the current version?
Hi Anne,
Can you look in your Desktop tray application for the update button? That should allow you to update to the latest, even if you're on the trial. The steps are detailed in this tutorial.
Let me know if you are still having trouble after installing the update!
There is no update button. The article refers to Peek which I opened but no option to update.
Hello, Anne!
This is what your Articulate 360 desktop app should look like. Do you see a blue update button next to Storyline 360? If not, click the dropdown menu next to your avatar, and select Sign Out. Then, sign back in, and you should see the update button.
Hi, Alyssa, No, that pop up does not come up for me. I don't know how to access it either.
Hi Anne!
Check out this quick video I recorded for you. In that video, I explain how you can find the desktop app in Windows. I hope that helps!
I have updated Storyline, but now have another issue with the video. It auto plays fine but you cannot click on the right arrow and go to the next slide when the video ends. I have tried several triggers, I thought that using the trigger when Media completes would work, but the arrow does not let you leave the slide. What am I doing wrong???
Hey Anne,
Any chance you could share your .story file so that we could take a look?
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