New accessible player in Storyline 360 not functioning as expected with JAWS

I am experiencing difficulties with using JAWS screen reader in a before and after published version of the same file. I'm providing zipped files from the before and after publishing of the Storyline 360 file.

The first file was published with the version of Storyline 360 I was using in February of 2019.

 The second file was published with the version of Storyline 360 I am currently using. That version is v3.36.21289.0. I am using Version 2019.1912.1 ILM of the JAWS demo version.

 In the version published in February of 2019, JAWS worked as I would expect, including reading slide content. In the version published with the most recent version of Storyline 360, I am not able to get JAWS to read the slide content. It comes up with the "Skip navigation…" message and pressing Enter to return to the slide doesn't do anything, at least not that I can tell.

I'm also including the Storyline 360 file that used the same settings for publishing both versions. All help or suggestions will be appreciated.

2 Replies
Lauren Connelly

Hi Donna!

I'm happy to help!

In our most recent update ( Update 36, Build 3.36.21213.0) for Storyline 360, we released the Accessible Player, which came with other accessibility features. This article explains the way the new features behave regarding Accessibility compliance.

The "Skip Navigation" button is also a new feature. Screen reader users have always had an option to skip the player controls and return to the first object on the slide, so they don't have to navigate through all the player features to hear the slide content again. Now, the skip navigation shortcut becomes visible temporarily after navigating through all the slide objects, so sighted keyboard users can also take advantage of this time-saving feature. It appears as a button in the lower right corner of the slide and is labeled "Back to top."

The skip navigation shortcut is enabled by default, and now you have the option to turn it off. Here's how:

  1. Go to the Home tab on the Storyline ribbon and click Player.
  2. When the player properties window opens, click Other on the ribbon.
  3. Mark the box to Disable skip navigation shortcut.

It sounds like you're also noticing how a screen reader reads the slide content without needing to tab to each individual object. This was an intentional build by our team to give screen reader users the same experience as when they visit other websites. 

If you have any more questions about accessibility options within Storyline 360, please don't hesitate to ask!

Donna Pepper

Thanks for your response, Lauren. Your suggestion was helpful as far as how to get rid of the Skip Navigation message. However, it didn't help with having JAWS read the slide content whether I try to tab to it or not. A few days after I submitted this question here, I submitted it as a Support help ticket. So far there has been no resolution but I've had a couple responses updating me and letting me know that they will let me know when something is figured out.