Inconsistent tracking and bookmarking on Saba Cloud
I'm working with the client that uses Saba Cloud 126.96.36.199. When testing our course (SCORM 1.2 format) on client LMS the bookmarking does not work consistently for users across browsers. The course also does not seem to report completion status consistently: tracking works for some users, but not others. Specifically, sometimes course is marked as complete after user closes it, even if they did not view all the screens required.
I've tested the course on SCORM Cloud in different browsers and I everything works as expected.
My question is what might be contributing to the issue? Did anybody encountered it before?