Incorrect character display in Storyline 3

Thanks for those screenshots, Edward! That's definitely odd. Is your client seeing this problem in the published version of the file? 

If so...

• Where is the output hosted--on a web server or on a learning management system? 
• What web browser was your client using to test the project?

Hi Alyssa,

Yes the issue is being seen on the published version of the file. It is hosted on an LMS possibly Oracle Learning Management and the client is using Explorer 9.

The issue is only affecting a few users.

Best Regards,

Edward

Hi again,

Just thought that it might be worth mentioning that the only issue I've found resembling this is one that identifies the problem being caused by the fact that a related database isn't using UTF-8 encoding.

If so that would suggest that this is not a Storyline issue.

Regards,

Edward

Thanks for that update, Edward. Be sure to let me know if you find out that the database ins't the culprit, and we'll continue looking into this.

Hi Alyssa, 

We're still not sure about the databases and because the databases aren't ours it will be difficult to verify.  Further searches have revealed that some people have had similar issues and have resolved the issue by publishing as Flash with HTML5 backup rather than the other way round. We are going to give this a go.

Thanks for the update Edward, and please keep us posted if there is anything else we can help with!