Inserted characters in articulate 360 is automatically cropped

Hello Kauser! 

Thanks for including the screenshot. Is that what you see when you insert characters from the Insert tab and Characters button?

If so, it could be that your DPI setting needs to be adjusted. Try this:

1. Right-click your desktop and select Display settings.
2. Click the Display tab in the upper left corner of the window that appears.
3. Under Scale and layout, select 100% from the drop-down list.

Let me know if that helps!

Hi Alyssa,

Sorry for the late response. It works now, thank you!

Hello, Kauser! So sorry that didn't work for you.

I'd like to get a clear picture of what happens when you insert a character on your slide. Could you record a fullscreen Peek video of your steps? Here's an example video of what I'd like to see. 

I'll be standing by! 

Hello,

I'm having the same issue when I add characters from the media library into StoryLine 360. Can you please tell me how you fixed the problem? I'm happy to provide a video if you would like.

Thanks,
Kelsey

Hi Kelsey,

I don't see any updates from Kauser on this behavior, so I'd love to have a Peek of the issue you're seeing to help track it down. Please make sure to record your entire screen and it would help to know more about the display settings on your computer.

Can you also check that you're on the latest update of Articulate 360, with Storyline 360, build 3.25.18009.0 showing? 

Hi Ashley,

I just checked for updates, saw there was one available and now the issue is resolved! Thanks for pointing that out.

Kelsey

Great news. Thanks Kelsey!