Inserting MP4 video files into Storyline 2

Aug 23, 2017

Hello,

I have inserted a mp4 video file into storyline 2 and the video seems to be playing when I preview it.  However, there is no audio?

Thoughts?  Thank you in advance.

Darrin

1 Reply
Alyssa Gomez

Hi there Darrin, sorry that's happening! So when you preview the course, you can see the video playing, but you can't hear the audio? I'm happy to help you nail this down:

  • On you on the latest update of Storyline 2 (Update 12)? 
  • Are you working from your local C: drive?
  • What happens if you insert the video into a new Storyline 2 file? Can you hear the audio there?
  • Would you be willing to share the MP4 file here? I'd like to test it on my end. 

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