Already have Storyline 1, attempting to download Storyline 2, can't get to the point of putting in license codes before this error occurs. Does anyone have any information about this error or the fix?
I've just encountered the same problem and Articulate support team provided me with the rescue (kudos to them!). Here's the link that resolved my issue.
4 Replies
Hi Nicole! I'm not familiar with that error code, but I would advise to first uninstall Storyline 2, and attempt a clean download/install again.
If this doesn't work, you may need to reach out to our support team here.
I've just encountered the same problem and Articulate support team provided me with the rescue (kudos to them!). Here's the link that resolved my issue.
https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2#7
Glad that the support team was able to assist you Joo and thanks for popping in to share a link to the resolution.
Download and run this tool from Microsoft to fix issues with uninstalling or installing apps:
https://support.microsoft.com/en-ph/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
After running the Microsoft tool, restart the computer. After restarting, try to install the Articulate 360 Desktop app again and see if that works.
I tried a million other solutions before finding that this works!
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