I have a standard "multiple select" quiz slide, with a "correct" layer and a "try again" layer (no incorrect layer). However, when the user clicks "submit" before selecting any answer and the "invalid answer" pop up appears, it is playing the audio in the "correct" layer when the user clicks "ok." Since there is no way to edit/remove that "ok" button, how do I troubleshoot this? Is there a way to simply remove that needless "invalid answer" layer?
Hey there, Kevin. We have this issue documented so we can investigate a fix! For now, the workaround will be to add a trigger to play media (audio) when the timeline begins on the Correct layer. Let me know if that works for you!
I'll add this discussion to our report so we can update you right here.
Hi Leslie, I was just reading this thread as the issue described is also happening to me. I have the most current version of Storyline with all updates installed and the audio tracks are still playing over each other. Issue is identical to Jill, Colleen and Oscar's issue. I'd love to hear back when a fix is finally available. Maybe not have the "Invalid Answer" pop up system generated but an actual slide? Thank you!
I'm happy to take a look your file and see what's going on! Would you mind sharing your file with us?
You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
Hi Lauren, here is the file. I posted it in another thread I started because although the issue is very similar to these, the functionality aspect is only part of the problem. The main problem is the message can't be read by the NVDA screen reader. The only object it picks up is the 'OK' button and there is no setting for making objects in the message visible.
I escalated the problem to our state-wide eLearning designer as well. He came up with a work-around (slide 2) but I'm still scratching my head about what I did wrong with my work around (slide 1). The slides are labeled "Doesn't Work" and "Works." I'm curious to see what you and the developers come up with!
Hi there, thanks for the reply! I tried to share the project privately with your engineers, but the link didn't work for me. I work for the government, so it's possible they just locked it out.
At any rate, I did finally add the project to the discussion thread. Thank you so much for trying to sort this out for me!
Hello, Kelly. Thank you for sharing your setup for a closer look!
I'm also seeing some strange behavior with the audio when previewing your file in Storyline 360, Update 31: Here's a short Peek 360 of the test
I tried everything you outlined in your other discussion to no avail and I don't see anything in slide 1.1's build that would cause this discrepancy. From here, I'd like to get our Support Engineers' expertise on this. I'm going to open a case, so look out for an email shortly. I'll also follow along!
Although Storyline 360 currently works with Jaws 16 or later, we're committed to comply with the latest accessibility standards across more screen readers. You can read more about our efforts in this area here!
If there's anything else I can answer in the meantime, I'll be here!
P.S. It looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here!
Katie, thank you so much! (I got that contact info out too. Yikes!) I'm so curious to find out what's up with the project. Yes, the audio is part of the issue with the project. Super puzzling, thanks for sending on to engineering. Plus, it made me feel better that it really is a head-scratcher and I'm not missing something obvious! :)
I had a peek at your case with Jose, and saw he discovered:
We isolated the cause of the issue to a constructed trigger on the slide. The reason why the sound from the 'Invalid Answer' layer played over the 'Yes!' layer is because the trigger above made the layer appear right before the 'Yes!'.
This is due to the condition that states that the 'Invalid Answer' layer should appear if all the radio button's states are normal, which by default, they are.
I have corrected the the trigger structure, making use of the logic: Make the 'Invalid Answer' layer appear only when all radio buttons are not selected
This was a tough one, but I'm so glad our team could help. Please let us know if you have any other questions!
I'm glad too, Katie! Although technical issues can be set backs, it's also really helpful for me to learn. I never would have guessed on the trigger thing. Thank you and Jose so much!
P.S. I'm attaching the "fix" in case others would find it helpful too.
18 Replies
Hey there, Kevin. We have this issue documented so we can investigate a fix! For now, the workaround will be to add a trigger to play media (audio) when the timeline begins on the Correct layer. Let me know if that works for you!
I'll add this discussion to our report so we can update you right here.
That should work for the time being, thanks!
I'm also having this issue...am documenting here so when you find a fix I will get the update.
Happening to me too. Didn't used to, but I don't remember which update I noticed it after.
It also happens on the Incorrect layer. Good news is the trigger suggestion works great!
I am also experiencing the same issue. When the invalid answer pop-up is displayed it playback both the audio from the incorrect and correct answers.
Hi Oscar,
Thanks for letting us know that you're running into this as well.
As Crystal shared above, this is something our team is taking a look at and we do have a workaround that is working for folks so far.
Thank you Leslie.
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:
Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Hi Leslie, I was just reading this thread as the issue described is also happening to me. I have the most current version of Storyline with all updates installed and the audio tracks are still playing over each other. Issue is identical to Jill, Colleen and Oscar's issue. I'd love to hear back when a fix is finally available. Maybe not have the "Invalid Answer" pop up system generated but an actual slide? Thank you!
Hi Kelly!
I'm happy to take a look your file and see what's going on! Would you mind sharing your file with us?
You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
Hi Lauren, here is the file. I posted it in another thread I started because although the issue is very similar to these, the functionality aspect is only part of the problem. The main problem is the message can't be read by the NVDA screen reader. The only object it picks up is the 'OK' button and there is no setting for making objects in the message visible.
I escalated the problem to our state-wide eLearning designer as well. He came up with a work-around (slide 2) but I'm still scratching my head about what I did wrong with my work around (slide 1). The slides are labeled "Doesn't Work" and "Works." I'm curious to see what you and the developers come up with!
Thank you so much, Lauren!
Hi there, thanks for the reply! I tried to share the project privately with your engineers, but the link didn't work for me. I work for the government, so it's possible they just locked it out.
At any rate, I did finally add the project to the discussion thread. Thank you so much for trying to sort this out for me!
Have a great day!
Hello, Kelly. Thank you for sharing your setup for a closer look!
I'm also seeing some strange behavior with the audio when previewing your file in Storyline 360, Update 31: Here's a short Peek 360 of the test
I tried everything you outlined in your other discussion to no avail and I don't see anything in slide 1.1's build that would cause this discrepancy. From here, I'd like to get our Support Engineers' expertise on this. I'm going to open a case, so look out for an email shortly. I'll also follow along!
Although Storyline 360 currently works with Jaws 16 or later, we're committed to comply with the latest accessibility standards across more screen readers. You can read more about our efforts in this area here!
If there's anything else I can answer in the meantime, I'll be here!
P.S. It looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here!
Katie, thank you so much! (I got that contact info out too. Yikes!) I'm so curious to find out what's up with the project. Yes, the audio is part of the issue with the project. Super puzzling, thanks for sending on to engineering. Plus, it made me feel better that it really is a head-scratcher and I'm not missing something obvious! :)
Good morning, Kelly!
I had a peek at your case with Jose, and saw he discovered:
This was a tough one, but I'm so glad our team could help. Please let us know if you have any other questions!
I'm glad too, Katie! Although technical issues can be set backs, it's also really helpful for me to learn. I never would have guessed on the trigger thing. Thank you and Jose so much!
P.S. I'm attaching the "fix" in case others would find it helpful too.
Thanks, Kelly for sharing that! And glad to hear you're back up and running.
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