Invalid or corrupt file

Dec 02, 2022

Is anyone else getting messages that their storyline source files are invalid or corrupt.  It happens intermittently and indiscriminately  which is highly frustrating and stressful when you need to go back and make amendments. 

See screen shots. If admin could help that would be great. I have sent in files in the past and sometimes you can get them back for me and at other times you haven't been successful. would love to understand what is happening here. 

1 Reply
Jürgen Schoenemeyer

you can check if the archiv (.story = .zip) is corrupt with 7z (https://www.7-zip.org)

install and mouse right-click on the .story file => Test archive

if you get such an error message (Data error) - the file is gone, you need a backup

if you get with the 7z test "no errors" it's a job for articulate support

https://articulate.com/support/contact/360-teams