Invisible button in pop up windows on Chrome after unpluging Flash

Jan 29, 2021

Hi, we start to have some problems with the display of pop up windows in some of our courses published with Storyline 3 and uploaded in our Succes Factor LMS (Scorm 2004, 4th edition).  Some users don't see the buttons to resume the courses or other advertising messages from Storyline 3 and they keep blocked on the page. The boutons are invisible! (see picture). Not even restarting Chrome or the PC fix this problem for users. 

Has anyone experienced the same problem?  

Is this a conflict with Chrome or with Succes Factor?... how to fix it?

1 Reply
Leslie McKerchie

Hi Cathya,

I appreciate you sharing the image to display what you've described here. This is not an issue that I've seen, but I'd be happy to help.

Are you able to replicate what these users are reporting?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.