ios 8 and updated Articulate Storyline Player issues

Sep 17, 2014

I just updated my ipad air to ios 8 today and downloaded the updated storyline articulate player. 


When I tried to play my articulate files in the player, it no longer works.


It worked just fine previous to installing ios8 and updating with the latest Storyline Articulate Player.


Has anyone else getting the same issues?

11 Replies
Emily Ruby

Hello Ben,

There's a known issue where content won't load properly in the Articulate Mobile Player (AMP) in Apple's iOS 8. The loading circle just spins. We're working to fix it as soon as possible. In the meantime, you can avoid this issue by downloading the content item for offline viewing. Here is an article on how to do this.

Let us know if you need anything further.

Ben Leong

Hello Emily

I have retested all my learning objects and they load but as right after that they freeze.  These modules were working totally fine before the update and also they also still currently work fine on the computer browsers.  Its just when its playing on the Articulate mobile layer for ipad they all crash.

Below are my links to my learning modules...if you open them in the browser no problem, in the ipad its crashes...

Please advise.


Ben Leong

Thanks Emily for testing.  Yes I updated my AMP and I am currently doing a total refresh of my ipad air just to make sure it is not my ipad.  If it is great...problem solved.

Currently what is happening is I am able to load and have it reach the home slide of the modules but as soon as I start to interact with crashes.  My concern is that this only started happening when the AMP was updated.



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