My team and I have an ongoing problem with our Articulate Storyline 2 files and their compatibility with iOS 9 and our laptops. Until our laptops were updated to iOS 9, our Storyline 2 projects worked perfectly fine. However, iOS 9 prevents the files from launching. I recently installed the Storyline 7 updates meant to address these compatibility issues, but they did not mitigate the problem.
The files are launched from our LMS onto a laptop via Safari - all of which worked perfectly until we began using iOS 9. Can someone please provide a little assistance with this issue?
Thanks for your quick response and for the link to these trouble-shooting tips. I'm following the steps found under the "How to Launch iFrame Courses..." section and have discovered that I don't have an amplaunch html file in my published folder contents. How should I proceed?
Hi, Cynthia -- Thanks so much for your response! As you can see in this great reply over here by Matthew Bibby, "amplaunch.html is used when launching the module in Articulate Mobile Player. This will only be present in the published output if you are publishing for AMP." Does that answer your question? Please check out information in the link provided and let me know if there is anything further that you need. :)
We have been told not to use the Mobile Player option. We publish using the LMS, but don't select the check box for the Mobile Player to make sure our quiz results show up properly in the LMS.
Hi, Cynthia -- I think I might like our Support Engineers to weigh in here, so I'll go ahead and create a ticket on your behalf and you will be receiving a confirmation email shortly. Thanks for your patience and I will be sure to follow along with their progress. :)
Hello again, Cynthia -- My apologies, but I spoke too soon with my offer to set you up in a Support Case. It appears as though we have a number of individuals in our system named Cynthia Abbott. So, unfortunately, I cannot tell from your description on your Profile which one may be you, and I'll need to ask if you can please use this form to submit a case. I'll be on the lookout to monitor their suggestions, as well! :)
Hi I read the link / instructions that you provided on this issue. My question is - If I am using an LMS to run my lessons for tracking and reporting, why am I overriding this and required to use AMP? How does this affect the information going to the LMS?
Hi, Cathy -- Thanks for reaching out! May I ask if you have had a chance to take a look at the information here on Publishing a Course for Mobile Devices?
I did, Christie -- I'm still having issues. I have published my lessons for LMS viewing using the setting to; INCLUDE HTML 5 Output (checked). I do not want users viewing via AMP, so that is unchecked. I have republished the lessons, and cleared the history.
4 lessons have been published (SCORM files) to the LMS with exactly the same settings.
I am able to view all 4 of these lessons via my iPhone (OS version 8.x), my Android (OS version 5.x) but only 2 of them are viewable from my iPAD (OS version 9.x). The other 2 error out.
1 of them is a lesson based on slides with audio, text, images, and animation using Storyline 2. I am getting a 404 Error - (via Google on iPAD)
or from Safari -
“Cannot Open Page
Safari cannot open the page because the address is invalid”
The other lesson is nothing more than an mp4 file inserted onto a slide. The same error occurs as above on Safari.
From Google;
"Error - Unable to acquire LMS API, content may not play properly and results may not be recorded....Press okay to view debug information...."
Of course I press Okay to view debug info - and it won't provide .... if I hit cancel, I'm able to view the material, but am wondering why I am getting these issues on 2 of the 4 lessons? I am not sure that it is tracking properly by doing this.
The 2 lessons that work on Safari and Google are simply mp4 files inserted on a slide.
Hi, Cathy -- Thanks for your reply and for the additional details! With respects to the "Safari Cannot Open Page" message you are receiving, I thought I'd pass along this post to hopefully shed a bit more light. And regarding the "Error - Unable to acquire LMS API..." message, please see here for more info. and suggestions.
If issues persist, we may need to take a look at your files to assist you further. Please let us know!
The first link you provided - I had reviewed already - but it requires the use of the AMP....that goes against using the LMS, doesn't it?? I can't do that if it does, we need to keep tracking and reporting within the LMS.
2nd link - states that the resolution is to keep the 'Launch in new window' unchecked. That is the current state set for all of the lessons and 2 out of 4 still don't work. Odd, I know.
I want to email you with both story .zip files in question so that you can look at them, as I think you will ask for them next, but I don't have your email...?
Hi, Cathy -- Thanks for your reply and if you want to send your files over for private review, here is the form you would need, and we'll reply from there via email within your case with our findings. :)
Hi, Cathy -- Thanks for your reply, however, I just did a search for your ticket in our system and did not find one when I typed in "Cathy DeBurro". Would it be possible for you to share your case number, please? You should have received a confirmation email just after your ticket was submitted, and what I will need is the number from that message.
Hi, Cathy -- I just wanted to confirm that I have received your ticket, #00787385, and I will check out your file as soon as I can! Your patience is appreciated. :)
18 Replies
Hi, Cynthia -- Thanks so much for reaching out with your question!
May I ask if you've taken a look at this article for instances when Articulate Storyline 2 Content Won't Launch in the Articulate Mobile Player on iOS 9 Devices? Please let us know if issues persist after you run through the information there and we'll see what more we can do to assist! :)
Hi Christie!
Thanks for your quick response and for the link to these trouble-shooting tips. I'm following the steps found under the "How to Launch iFrame Courses..." section and have discovered that I don't have an amplaunch html file in my published folder contents. How should I proceed?
Hi, Cynthia -- Thanks so much for your response! As you can see in this great reply over here by Matthew Bibby, "amplaunch.html is used when launching the module in Articulate Mobile Player. This will only be present in the published output if you are publishing for AMP." Does that answer your question? Please check out information in the link provided and let me know if there is anything further that you need. :)
We have been told not to use the Mobile Player option. We publish using the LMS, but don't select the check box for the Mobile Player to make sure our quiz results show up properly in the LMS.
Hi, Cynthia -- I think I might like our Support Engineers to weigh in here, so I'll go ahead and create a ticket on your behalf and you will be receiving a confirmation email shortly. Thanks for your patience and I will be sure to follow along with their progress. :)
Ok Christie - sounds good. Thanks for your assistance ma'am.
Hello again, Cynthia -- My apologies, but I spoke too soon with my offer to set you up in a Support Case. It appears as though we have a number of individuals in our system named Cynthia Abbott. So, unfortunately, I cannot tell from your description on your Profile which one may be you, and I'll need to ask if you can please use this form to submit a case. I'll be on the lookout to monitor their suggestions, as well! :)
Funny thing is, all those individuals MIGHT be me! Thanks for the form! :-)
Hi I read the link / instructions that you provided on this issue. My question is - If I am using an LMS to run my lessons for tracking and reporting, why am I overriding this and required to use AMP? How does this affect the information going to the LMS?
Hi, Cathy -- Thanks for reaching out! May I ask if you have had a chance to take a look at the information here on Publishing a Course for Mobile Devices?
I did, Christie -- I'm still having issues. I have published my lessons for LMS viewing using the setting to; INCLUDE HTML 5 Output (checked). I do not want users viewing via AMP, so that is unchecked. I have republished the lessons, and cleared the history.
4 lessons have been published (SCORM files) to the LMS with exactly the same settings.
I am able to view all 4 of these lessons via my iPhone (OS version 8.x), my Android (OS version 5.x) but only 2 of them are viewable from my iPAD (OS version 9.x). The other 2 error out.
1 of them is a lesson based on slides with audio, text, images, and animation using Storyline 2. I am getting a 404 Error - (via Google on iPAD)
or from Safari -
“Cannot Open Page
Safari cannot open the page because the address is invalid”
The other lesson is nothing more than an mp4 file inserted onto a slide. The same error occurs as above on Safari.
From Google;
"Error - Unable to acquire LMS API, content may not play properly and results may not be recorded....Press okay to view debug information...."
Of course I press Okay to view debug info - and it won't provide .... if I hit cancel, I'm able to view the material, but am wondering why I am getting these issues on 2 of the 4 lessons? I am not sure that it is tracking properly by doing this.
The 2 lessons that work on Safari and Google are simply mp4 files inserted on a slide.
Any ideas?
Hi, Cathy -- Thanks for your reply and for the additional details! With respects to the "Safari Cannot Open Page" message you are receiving, I thought I'd pass along this post to hopefully shed a bit more light. And regarding the "Error - Unable to acquire LMS API..." message, please see here for more info. and suggestions.
If issues persist, we may need to take a look at your files to assist you further. Please let us know!
Christie
The first link you provided - I had reviewed already - but it requires the use of the AMP....that goes against using the LMS, doesn't it?? I can't do that if it does, we need to keep tracking and reporting within the LMS.
2nd link - states that the resolution is to keep the 'Launch in new window' unchecked. That is the current state set for all of the lessons and 2 out of 4 still don't work. Odd, I know.
I want to email you with both story .zip files in question so that you can look at them, as I think you will ask for them next, but I don't have your email...?
Thanks, Christie!
Hi, Cathy -- Thanks for your reply and if you want to send your files over for private review, here is the form you would need, and we'll reply from there via email within your case with our findings. :)
Thanks, Christie -- all uploaded and on your side now.
Appreciate your speedy response!
Hi, Cathy -- Thanks for your reply, however, I just did a search for your ticket in our system and did not find one when I typed in "Cathy DeBurro". Would it be possible for you to share your case number, please? You should have received a confirmation email just after your ticket was submitted, and what I will need is the number from that message.
Doh! I didn't get one -- I clearly did something wrong. I'll do it again.
I didn't add all of the Related URLs this time, just know that they are all of the ones that you provided in previous threads.
Try now - 00787385
Hi, Cathy -- I just wanted to confirm that I have received your ticket, #00787385, and I will check out your file as soon as I can! Your patience is appreciated. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.