iOS 9 audio not audible on first slide played
Sep 01, 2015
At this moment iOS 9 is still in beta, but we've been doing some testing of the HTML5 Storyline player and found something strange that we can't seem to work around: the first slide played (not necessarily the first slide of the SCO) does not play the audio. The timeline moves, animations/events progress as you expect, but there is silence. The silence continues until you either pause and play, click (scrub) the timeline, or navigate away from and back to the slide, then the audio plays perfectly. The incidence seems greater on clearing browser (Safari) cache, but does not seem related to duration or number of clips on the timeline (we tested a series of clips).
Anyone seen this in testing? Specific to iOS 9? iPad? other factors?
7 Replies
Hi Andre,
I haven't tested iOS9 yet, but I know that our QA team is taking a look at it currently so once we have any additional information to share we'll be sure to update folks here.
Any update on this issue? Thanks.
Hi Andre,
iOS9 is not yet released and as such we don't have any official information to share in regards to any behavior of Articulate courses with that particular OS. Once we have information to share, we'll post an update here.
Ashley, we're now less than a week away from the officially announced launch date for iOS 9. With 100K+ end users of Storyline based courses, we need to know if the above bug has been replicated, has or will be addressed, etc. It's not unreasonable to want to hear from you guys -before- the OS is officially released so we can all be prepared for Day 1 upgraders (of which there will be many). (It's not like we asked about Beta 1; we asked about the final public beta 2 weeks before launch.) Possible please to get some sort of official response before end of week so we know what to expect, can inform our CS team if there's an issue (or workaround to guide customers through), etc? Thank you!
Hi Tony,
As a standard practice we don't share anything official until the new update or OS is available. I know it has been a constant topic of discussion among our team and one that we're actively investigating. Once I have additional information, I'll be certain to share here as soon as I can!
Hi Tony and Andre,
Storyline 2 Update 7 was released yesterday and in addition to some bug fixes, it also includes support for Apple iOS9. You can read the release notes and download the update here.
Hi all,
Just in case others run across this thread looking for updates, Articulate Studio '13 Update 7 is now available for download. It adds support for Apple iOS 9 and includes bug fixes. Click here for details.
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