Sorry for the trouble. Our QA team is aware of flickering issues on iPad when viewing HTML5 output in mobile Safari. Is that how you're viewing the project when experiencing the issue?
It's been determined that the cause is from having to redraw the canvas between animations / slides / scenes, etc. It should be fixed in our next update, due out soon. Sorry for the inconvenience in the meantime, but I will update this thread when the update is released. Also, we'd be interested in seeing your file to determine whether it's the same issue we've already identified. Would you be willing to open a case? Thanks!
Yes that's correct, unfortunately I wont be able to upload the project as it is confidential information contained in the course however it happens on most screens which feature animated text flying in from the left and right I believe.
If I get time I will create a mock-up, however I think its basic animations that's the issue.
The QA team put a lot of work into Update 2 to improve several issues with flickering and animation. I'd strongly encourage you to upgrade when you can, test your course, and then please let me know if there's something you're still experiencing that you'd like us to look into. Thanks!
6 Replies
Hi Alan,
Sorry for the trouble. Our QA team is aware of flickering issues on iPad when viewing HTML5 output in mobile Safari. Is that how you're viewing the project when experiencing the issue?
It's been determined that the cause is from having to redraw the canvas between animations / slides / scenes, etc. It should be fixed in our next update, due out soon. Sorry for the inconvenience in the meantime, but I will update this thread when the update is released. Also, we'd be interested in seeing your file to determine whether it's the same issue we've already identified. Would you be willing to open a case? Thanks!
Yes that's correct, unfortunately I wont be able to upload the project as it is confidential information contained in the course however it happens on most screens which feature animated text flying in from the left and right I believe.
If I get time I will create a mock-up, however I think its basic animations that's the issue.
Thanks for letting me know.
Al
Do we know if the Dec '12 release corrected this issue?
Hey Rachel!
The QA team put a lot of work into Update 2 to improve several issues with flickering and animation. I'd strongly encourage you to upgrade when you can, test your course, and then please let me know if there's something you're still experiencing that you'd like us to look into. Thanks!
Just upgraded yesterday, and I'm working on a demo for a client. I'll let you know what we discover. Thanks!
Sounds good, Rachel! We'll look forward to hearing how it goes...
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